Responsibilities : Provide and resolve the support calls in person, over phone and email services. Installation and configuration of Windows Operating Systems (Windows 7, 8, 10). Install and Configuring win server 2008R2, 2012R2, DNS, AD, DHCP and Print Server Installation & troubleshooting of Printers, Scanners and other peripheral devices. Installation & troubleshooting of Operating Systems (Microsoft Windows 7 Prof, Windows 8) Installation of MS Office 2000, 2003, 2007, 2010. Configuration & backup of mails accounts & settings in Outlook Express & Microsoft Outlook. Software installation as per requirements. Follow up with suppliers to ensure problem resolution and call closure. Remote Support to resolve Client side issues using any Desk Tool. Reinstallation of OS, arising due to incidents of OS crashes or problems where a reinstallation is Required. Maintain database of the IT Asset vendors with details like contact person, telephone numbers, Escalation matrix, commitments, and SLA etc. Knowledge on LAN/WAN, TCP/IP, Sub netting Configuring & Troubleshooting all Desktop, Laptops and network related issues and resolving end user issues with remote desktop tools. Troubleshooting Hardware and Software Related issues. Troubleshooting Switching Port issues and Escalating to Remote Support Team if it Requires Physical attention.. Having Knowledge on All type of Network Cabling. Work on Scheduled Tasks as Part of Change Management. Analyze and Escalate the Critical issues to the Level 2 Team. Configuration of DHCP User Creation & User Profiles. Configuration of Backup and Restore. Assembling of Personal Computers.

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Hardware and Networking Engineer

Chennai

Experience: Not specified

INR 1 - 4 Lacs

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Hardware and Networking Engineer