11 Handle Complaints Jobs

As the Assistant Outlet Manager at Kongsi Tea Bar, your primary responsibilities will include setting yearly SMART objectives and goals for your direct reports in collaboration with the F and B Manager, conducting quarterly appraisals, and providing timely performance or disciplinary-related reviews as needed. It will be crucial for you to have a thorough understanding and implementation of all Westin programs relevant to the restaurant operations, as well as ensuring positive interaction with guests. Additionally, you will be responsible for training all F and B team associates on existing and new products, maintaining beverage costs within budget, and keeping the F and B Manager updated on all relevant matters. Coordination with other department heads on overlapping activities and providing adequate training and tools for the success of Cast members will also be part of your role. To excel in this position, you should be able to maintain a visible presence in the operation, offer recognition, promote good public relations, and effectively handle complaints, concerns, or special requests from guests, clients, and group contacts. Attending regular operational meetings to facilitate coordination and cooperation between departments will be essential. The ideal candidate will have a minimum of 2 years of experience as an Assistant Outlet Manager or in a similar team management role, as well as a minimum of 2 years of experience as an F and B supervisor or Restaurant manager. Ensuring the cleanliness of the Outlet and addressing all maintenance requirements promptly will also fall under your purview. If you are passionate about the F and B industry, possess strong leadership skills, and have a proven track record of successful team management, this role at Kongsi Tea Bar could be the perfect opportunity for you.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why you are encouraged to take every opportunity to further your career within the great global team at NTT DATA. As an Associate Graduate at NTT DATA, you will be an entry-level subject matter expert, responsible for working closely with one or more senior professional colleagues. Your primary responsibility will be to assist with tasks relevant to the specific area or function and seek opportunities to broaden your learning. You will gain knowledge and experience in your area of specialization or function, acquire practical experience and knowledge of the services or solutions offered, and assist with general administrative tasks. You will receive detailed instructions to coordinate meetings, logistics, filing, and record-keeping, as well as support the preparation and distribution of reports and review system data for accuracy. You will also be responsible for identifying errors or discrepancies and escalating them for resolution, supporting entry-level technical or non-technical tasks as required, and proactively seeking opportunities to broaden your learning. To thrive in this role, you need to have excellent attention to detail, verbal and written communication skills, ability to prioritize tasks and multitask, and professionally handle complaints, problems, and issues by escalating resolutions and corrective actions. You should have a passion for continuous improvement and learning, be able to work in a team-oriented, collaborative environment, possess excellent planning, organizing, and time management skills, and have an analytical mind with an inclination for identifying issues and defects. Knowledge of tools and methodologies associated with the specific area or function and the ability to apply theoretical knowledge in a practical manner are also essential. Academic qualifications and certifications required for this role include a Bachelor's degree or equivalent in a relevant field. Entry-level experience is desirable but not essential, particularly experience dealing with internal and external stakeholders. This is an On-site Working position at NTT DATA, an Equal Opportunity Employer.,

The role of Front Office in the Manufacturing industry requires a dedicated individual to be the first point of contact for the organization. As a member of the Administration & Facilities department, your responsibilities will include greeting and welcoming guests with a warm and professional demeanor. You will be tasked with directing visitors to the appropriate person or office, ensuring effective communication handling through call management, email correspondence, and courier services. Hospitality is a key aspect of this role, as you will be expected to ensure that guests are comfortable and provided with necessary refreshments. Administrative support duties involve managing appointments, office supplies, and various clerical tasks. Maintaining a tidy and presentable reception area stocked with essential stationery items is essential. Handling inquiries and providing accurate information in-person, over the phone, and via email is crucial. Additionally, you will be responsible for receiving, sorting, and distributing daily mail and deliveries. Maintaining office security protocols, monitoring the reception area, and issuing visitor badges are part of your duties. Ordering front office supplies, managing inventory, addressing complaints, resolving housekeeping-related concerns efficiently, and supervising the housekeeping department are integral components of this role. Freshers are welcome to apply, with a preference for candidates holding a Bachelor's degree or equivalent qualification and possessing 0-2 years of experience in front office, reception, or customer service roles. Personal attributes such as being well-presented, professional, punctual, and organized are highly valued. A positive attitude, willingness to assist others, strong interpersonal skills, and proficiency in MS Office Suite and basic office equipment are essential. The ability to multitask, prioritize, and maintain professionalism under pressure is a key requirement for this position. This is a full-time, permanent role with benefits including leave encashment, paid sick time, and Provident Fund. The work schedule is during day shifts with fixed timings. The work location is on-site, and interested candidates can apply by sending their resume/CV to hr6@altis.in.,

Position: General Manager Organization: The Hosteller url: www.thehosteller.com Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimizing its operations with a birds-eye view Understanding of hotel launches, setups, day-to-day operations, staff fulfilment, etc. Knowledge of various departments including front desk, housekeeping, F&B, and experiences Knowledge of task-based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, and resolving grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins Motivating, mentoring, and aligning co-staff as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc., and ensuring a cordial relationship. Coordinating with other departments within the company to help resolve issues. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Work Location: In person Expected Start Date: 18/06/2024,

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications: Should have managed a team Know the job well occupancy, maintenance issues, and staff performance. Ensure compliance with health and safety regulations and promote a safe work environment. Implement environmentally sustainable housekeeping practices such as waste reduction and energy conservation. Maintain effective communication with other departments (front desk, maintenance, management) to ensure seamless operations.

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications: Should have managed a team Know the job well occupancy, maintenance issues, and staff performance. Ensure compliance with health and safety regulations and promote a safe work environment. Implement environmentally sustainable housekeeping practices such as waste reduction and energy conservation. Maintain effective communication with other departments (front desk, maintenance, management) to ensure seamless operations.

Job description Sodexo Food Solutions India Pvt. Ltd.ces is looking for ADMIN ASSOCIATE to join our dynamic team and embark on a rewarding career journey Manage incoming and outgoing mail, packages, and deliveries. Maintain office supplies and equipment, and ensure that they are in good working order. Coordinate scheduling and meetings, and make arrangements for travel and accommodations as needed. Greet and assist visitors, and answer and direct phone calls as needed.Requirements: Experience in an administrative support role, with a track record of delivering high-quality work. Excellent organizational and time-management skills. Strong communication and interpersonal skills, with the ability to interact effectively with employees, customers, and visitors. Proficiency with Microsoft Office and other common office software, including email and calendar applications.

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Front Office to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages Maintaining a professional and organized front office environment Assisting with scheduling appointments and meetings Coordinating with various departments and stakeholders to ensure seamless operations Performing basic administrative tasks, such as data entry and document filing Resolving customer inquiries and directing them to the appropriate parties Maintaining security by following procedures and monitoring logbook Excellent communication and interpersonal skills Good multitasking, time management and organizational skills

Sodexo Food Solutions India Pvt. Ltd.ces is looking for ASSISTANT MANAGER - STORES to join our dynamic team and embark on a rewarding career journey Team Management: You assist in recruiting, training, and supervising store staff This includes providing guidance, coaching, and feedback to help employees perform their duties effectively You also handle scheduling, assigning tasks, and resolving any staff-related issues or conflicts Customer Service: You ensure that customers receive exceptional service by assisting them with their inquiries, resolving complaints, and providing product knowledge You lead by example and motivate the team to deliver excellent customer experiences Sales and Performance Management: You assist in achieving sales targets and maximizing profitability by monitoring sales performance, analyzing data, and implementing strategies to increase sales This may involve conducting sales training, setting sales goals, and implementing promotional activities Inventory Management: You assist in managing store inventory, including receiving and organizing merchandise, conducting stock checks, and implementing proper inventory control procedures You work closely with the store manager to ensure accurate stock levels and minimize shrinkage Visual Merchandising: You help maintain an attractive store layout and visual merchandising displays that enhance the customer experience and drive sales This includes ensuring proper product placement, signage, and cleanliness in accordance with company standards

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Housekeeper & Office Associate to join our dynamic team and embark on a rewarding career journey Manage incoming and outgoing correspondence, including emails, letters, and packages. Coordinate appointments, meetings, and conference calls. Handle incoming phone calls and direct them to the appropriate staff members. Manage office supplies, equipment, and facilities to ensure they are in good working order. Maintain accurate and up-to-date filing systems. Prepare reports, spreadsheets, and other documents as needed. Organize and maintain records of office expenses. Provide administrative support to other staff members as needed. Ensure the office is kept clean and organized. Implement and maintain office policies and procedures.

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications: Should have managed a team. Know the job well