As the Assistant Outlet Manager at Kongsi Tea Bar, your primary responsibilities will include setting yearly SMART objectives and goals for your direct reports in collaboration with the F and B Manager, conducting quarterly appraisals, and providing timely performance or disciplinary-related reviews as needed. It will be crucial for you to have a thorough understanding and implementation of all Westin programs relevant to the restaurant operations, as well as ensuring positive interaction with guests. Additionally, you will be responsible for training all F and B team associates on existing and new products, maintaining beverage costs within budget, and keeping the F and B Manager updated on all relevant matters. Coordination with other department heads on overlapping activities and providing adequate training and tools for the success of Cast members will also be part of your role. To excel in this position, you should be able to maintain a visible presence in the operation, offer recognition, promote good public relations, and effectively handle complaints, concerns, or special requests from guests, clients, and group contacts. Attending regular operational meetings to facilitate coordination and cooperation between departments will be essential. The ideal candidate will have a minimum of 2 years of experience as an Assistant Outlet Manager or in a similar team management role, as well as a minimum of 2 years of experience as an F and B supervisor or Restaurant manager. Ensuring the cleanliness of the Outlet and addressing all maintenance requirements promptly will also fall under your purview. If you are passionate about the F and B industry, possess strong leadership skills, and have a proven track record of successful team management, this role at Kongsi Tea Bar could be the perfect opportunity for you.,

The Outlet Manager is responsible for overseeing the day-to-day operations of the food and beverage outlet, ensuring exceptional service standards, managing staff, controlling costs, and driving revenue. This role requires a hands-on leader with strong operational knowledge, customer service skills, and the ability to manage a dynamic team in a fast-paced environment. Key Responsibilities: Operations & Service: Supervise daily operations of the outlet to ensure smooth service flow. Maintain high levels of cleanliness, hygiene, and food safety standards. Monitor guest satisfaction and handle complaints or feedback promptly. Maintain all records related to food safety, fire safety, and local authority guidelines. Implement strategies to achieve or exceed sales targets of your assigned outlets. Staff Management: Hire, train, schedule, and supervise F&B staff and provide ongoing coaching and development. Ensure team members follow company policies, grooming standards, and SOPs. Inventory & Cost Control: Manage inventory of food, beverages, and supplies. Minimize wastage and control operational costs. Coordinate with vendors for timely procurement and quality checks. Key Skills & Competencies: Strong leadership and team management skills Excellent communication and interpersonal abilities Knowledge of POS systems and inventory software Customer-focused approach Ability to handle pressure and multitask and attention to detail Qualifications: Degree/Diploma in Hotel Management or F&B Service Minimum 5+ years of relevant experience in F&B operations, with at least 2 year in a supervisory/managerial role. Knowledge of food safety and hygiene certifications is preferred Show more Show less

The Outlet Manager is responsible for overseeing the day-to-day operations of the food and beverage outlet, ensuring exceptional service standards, managing staff, controlling costs, and driving revenue. This role requires a hands-on leader with strong operational knowledge, customer service skills, and the ability to manage a dynamic team in a fast-paced environment. Supervising the daily operations of the outlet to ensure smooth service flow is a key responsibility. Maintaining high levels of cleanliness, hygiene, and food safety standards is crucial to uphold quality standards. Monitoring guest satisfaction, handling complaints or feedback promptly, and maintaining all records related to food safety, fire safety, and local authority guidelines are essential tasks. Implementing strategies to achieve or exceed sales targets of the assigned outlets is also part of the role. In terms of staff management, the Outlet Manager is responsible for hiring, training, scheduling, and supervising F&B staff. Providing ongoing coaching and development to team members is necessary. Ensuring that team members follow company policies, grooming standards, and standard operating procedures (SOPs) is vital for maintaining consistency and quality in service. Managing inventory of food, beverages, and supplies, minimizing wastage, and controlling operational costs are critical aspects of the role. Coordinating with vendors for timely procurement and quality checks is important to ensure smooth operations and quality assurance. Key skills and competencies required for this role include strong leadership and team management skills, excellent communication and interpersonal abilities, knowledge of POS systems and inventory software, a customer-focused approach, ability to handle pressure, multitask, and attention to detail. Qualifications for the Outlet Manager position typically include a degree or diploma in Hotel Management or F&B Service. A minimum of 5+ years of relevant experience in F&B operations, with at least 2 years in a supervisory or managerial role, is usually required. Knowledge of food safety and hygiene certifications is preferred for this role.,