Habuild Healthtech Private Limited

Job Title: Lead – Member Support Team (Audit/Quality Check) — Habuild Location: Nagpur About Habuild: Habuild is India’s first habit-building platform — starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, we’re looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. What You’ll Do Own and evolve the quality audit framework for Community Support across chat, voice, and email channels Lead the quality and audit vertical of the Member Support team, ensuring high standards of accuracy, empathy, and responsiveness. Design and implement quality check processes, review frameworks, and audit schedules for chat, call, and email support. Monitor and evaluate interactions to identify gaps in training, tone, resolution, and escalation handling. Provide actionable feedback to support agents and drive continuous improvement through coaching and retraining. Build a QC dashboard to track key metrics, resolution time, accuracy scores, etc. Collaborate with internal product and tech teams to work with AI-backed quality control tools—help fine-tune models, validate scoring logic, and assimilate AI-generated findings into actionable insights Collaborate closely with support operations, training, and product teams to enhance the overall customer experience. Define quality benchmarks, and ensure adherence through regular audits. Implement tools or processes to automate QC sampling, feedback loops, and reporting. Lead a small team of quality analysts (if applicable), ensuring delivery against audit SLAs What We’re Looking For 3–4 years of experience in a support QA/audit role, preferably in a B2C setup (wellness, edtech, or consumer tech is a plus), or experience in customer support or BPO environments Experience with support channels like chat, voice, or email is a must Proven experience in setting up and scaling audit and quality review processes. Strong attention to detail with the ability to identify process inefficiencies and user pain points. Excellent communication and coaching skills — able to give clear, constructive feedback to agents. Hands-on with support QC tools, CRM/ticketing systems, and Excel/Sheets for reporting and data slicing. Ability to thrive in a fast-paced, evolving environment with a strong ownership mindset. Strong process orientation and data-driven decision-making.

Job Title: Lead – Member Support Location: Nagpur About Habuild: Habuild is India’s first habit-building platform — starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. Trusted by over 1 Crore members from 100+ countries, we’re redefining how people build lasting wellness habits through daily consistency, expert guidance, and community-driven care. As we grow rapidly, we’re looking for a strong people and process leader to manage our member support function across calling, email, and backend coordination with yoga/physio experts and data/Payment teams. If you thrive in high-growth environments and care deeply about customer experience, this role is for you. What You’ll Do Lead the day-to-day operations of the calling and email-based member support teams - ensuring responsiveness, accuracy, and a high-empathy tone of communication Oversee and coordinate efforts across Yoga & Physio Support Teams , Payments Support , and the Data Management Team , ensuring each functions smoothly and in alignment with member needs and internal SLAs Own the support experience end-to-end — ensuring timely, empathetic, and effective communication with members. Act as the escalation point for complex or sensitive queries across these functions—whether it's a therapy concern, a payment issue, or a data correction request Build SOPs, escalation workflows, and communication templates to scale operations efficiently. Track key support metrics and drive continuous improvement - such as resolution time, CSAT, error rates, and backlog across functions and proactively take action to address gaps Lead training and performance reviews for the support team - Work closely with leads and shift in-charges to monitor team performance, resolve roadblocks, and maintain service quality across all verticals Collaborate cross-functionally with product, growth, and expert teams to close feedback loops - and surface member insights and contribute to systemic improvements Conduct regular huddles and team reviews, ensuring morale, clarity, and accountability across both frontline and backend teams Champion Habuild’s empathy-first culture , guiding every team to go beyond transactional support and create meaningful member connections What We’re Looking For 3-5+ years of experience in leading member support operations leading cross-functional support teams (voice, email, and backend operations) — preferably in B2C, wellness, edtech, or service-based startups Strong leadership and team management skills — experience managing 50+ person support teams Hands-on experience with support tools and comfort with Excel/Sheets-based reporting, operationally sound with experience in tracking and analyzing support metrics across multiple functions Clear and effective communicator, fluent in both English and Hindi (spoken + written). Excellent communication and problem-solving skills, especially in high-emotion or high-stakes member scenarios Process-driven, empathetic, and calm under pressure — you lead by example and inspire the team. Prior experience working with subject-matter experts like yoga instructors, coaches, or healthcare professionals is a bonus. Why Join Us? Mission-first: Help people transform their lives through daily wellness habits. Ownership & Impact: Lead one of the most critical touchpoints between Habuild and our members. Cross-functional Role: Work closely with expert teams, product, and leadership. People-first Culture: Join a team that values empathy, discipline, and real-world results.

Job Title: Data Entry Operator Location: Nagpur, Maharashtra Company: Habuild Healthtech Pvt. Ltd. Experience Required: 1 to 4 years Employment Type: Full-Time (On-site) About Habuild: Habuild is a mission-driven startup focused on personal growth, productivity, and wellness. We’re building a disciplined community that helps people unlock their potential through consistent action and impactful routines. Join a passionate and fast-growing team based in Nagpur. Role Overview: We are looking for a Data Entry Operator with 1–4 years of professional experience to manage and maintain accurate, up-to-date data across platforms. The ideal candidate will be detail-oriented, efficient, and capable of handling large volumes of information with speed and precision. Key Responsibilities: Enter, update, and maintain data in internal databases and spreadsheets. Verify accuracy and completeness of data received from various teams. Identify and correct data entry errors using appropriate quality control methods. Perform regular backups to ensure data preservation. Generate reports and support basic data analysis tasks. Organize files and maintain digital records for easy access and reference. Coordinate with cross-functional teams to ensure data accuracy and consistency. Requirements: 1 to 4 years of proven experience in data entry or a similar role. Strong proficiency in Microsoft Excel, Google Sheets, and data entry tools. Fast and accurate typing skills. Excellent attention to detail and strong organizational skills. Ability to work independently and meet deadlines. Familiarity with CRM or ERP tools is a plus. Strong communication skills and a proactive attitude. What We Offer: A growth-focused, collaborative work environment. Opportunity to work on meaningful, impact-driven projects. Supportive leadership and clear career development path. Competitive salary based on experience.

As a Technical Lead Backend at Habuild, you will play a key role in leading the architecture, design, and implementation of backend systems that cater to millions of users. You will have a hands-on approach working with the codebase, guiding engineers, and ensuring that our backend infrastructure is scalable, high-performing, and future-proof. Your responsibilities will include owning and driving the technical roadmap for core backend systems, architecting and developing scalable microservices using FastAPI, optimizing asynchronous workflows for efficient API calls, integrating with vector databases and AI/ML APIs, and providing guidance on system architecture, database schema, and service orchestration. You will be responsible for setting coding standards, conducting code reviews, mentoring engineers, and fostering a culture of engineering excellence within the team. To excel in this role, you are required to have at least 6 years of backend development experience with a minimum of 3 years specifically in Python. Proficiency in FastAPI and async programming, solid knowledge of PostgreSQL and vector databases, experience with LLM APIs, and expertise in microservices architecture and API design are essential. Additionally, familiarity with real-time communication protocols, Docker, CI/CD pipelines, and cloud deployment is necessary. Your proven leadership skills, innovative mindset, and track record of exploring new technologies will be highly valued. Joining us at Habuild means being part of a mission-driven company that is dedicated to transforming lives every day. You will have the opportunity to work on critical systems, be surrounded by passionate individuals, enjoy a high-ownership culture, and benefit from a flexible work model that emphasizes continuous learning and experimentation. Together, we can build something extraordinary.,

Brand Manager — Creativity & Quality (3–5 years experience) Location: Gurgaon (Hybrid) | Full-time At Habuild, we're building more than a wellness platform, we’re building daily habits that stick, with a community-first approach rooted in Indian wisdom. We’re looking for a Brand Manager who thinks in stories, breathes design details, and lives for the difference between good and great. Someone who can hold the brand lens across all content from Instagram Reels to email subject lines. What you'll do: Lead brand quality control across all touchpoints — visual, copy, video, product interface, and more Partner with content, design, and performance teams to ensure brand consistency and emotional resonance Build and maintain brand guidelines (voice, tone, visual design) and ensure they evolve with us Review and approve key assets before they go live from campaigns to whitepapers Help steer creative brainstorms and provide feedback to elevate quality Monitor brand sentiment and market benchmarks to keep us fresh and relevant What we’re looking for: 3–5 years of experience in brand, content, or creative strategy roles Strong eye for design, storytelling, and what “on-brand” looks like Experience reviewing campaigns and mentoring content/design talent Ability to work across teams and push for quality — with empathy, not ego Bonus: You’ve worked in a fast-paced startup or health/wellness domain

Job Title: Growth Marketing Manager — Habuild Location: Gurgaon Work Mode: Hybrid - 6 days About Habuild: Habuild is India’s first habit building platform — starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. As we scale globally, we're looking for a Growth Manager who can bring both creative thinking and performance execution to the table. We’re currently trusted by over 1 Crore members from 100+ countries. What You’ll Do Own lead gen. and acquisition across growth channels Plan and execute performance campaigns (Meta, Google, YouTube, WA, etc.) Identify channels other than Meta and Google for growth and experiment and launching community-based growth loops and referral programs Work with design/content to build high-converting ad creatives and landing pages Identify metrics and KPI for each growth lever and own and manage them eg: leads per channel, spend, budgets and track CAC, ROAS, LTV, retention, cost per trial Collaborate with the product team to improve onboarding, conversion & engagement What We’re Looking For 5-7 years of experience in performance marketing, growth, or digital marketing Worked in a scaled up B2C company’s marketing team to scale up Acquisitions with significantly low CPL Strong grasp of paid acquisition, CRM, attribution, and retention mechanics End-to-end understanding of Meta Ads Manager, Google Ads, GA4 etc. How to implement pixels, APIs etc. Strong comfort with numbers and reports + creativity someone who A/B tests everything but writes a good hook Bonus: experience with wellness/edtech/consumer apps or community-led brands Why Join Us? Mission-first: We’re building not just a product, but a movement Small, tight-knit team where your work creates direct impact Creative freedom to experiment, build, and own outcomes Front-row seat to India’s fastest-growing wellness community

Influencer Marketing Manager (2–4 years experience) Location: Gurgaon (Hybrid) | Full-time Wellness may be personal, but at Habuild it’s never done alone. That’s why we’re building a thriving influencer ecosystem of creators who walk the talk and inspire real habit change. We’re looking for an Influencer Marketing Manager to lead collaborations with wellness creators, micro-influencers, and habit champions across India. What you'll do: Identify, onboard, and manage a network of aligned influencers (wellness, lifestyle, parenting, 30+ audience) Drive content partnerships — paid, barter, and affiliate-based Co-create engaging campaigns and UGC formats with creators Manage influencer pipelines, negotiations, and relationship building Track content performance, deliverables, and ROIs Coordinate with PR and performance teams to amplify reach What we’re looking for: 2–4 years of influencer marketing experience in D2C, FMCG, or wellness brands Strong understanding of creator economy and Instagram/YouTube trends Excellent communication and relationship-building skills Bonus: You know what a “30+ women TG” wants to see on their feed