Guest Services Specialist (Hybrid)

The Guest Services Specialist will be responsible for providing exceptional customer service, handling guest inquiries, managing reservations, and ensuring guest satisfaction

Key Responsibilities:

• Respond promptly to guest inquiries via phone calls, messages, and social media DMs
• Provide detailed information about property features, amenities, and booking procedures
• Coordinate and manage reservations, cancellations, and special requests
• Maintain accurate records of guest interactions, transactions, and feedback
• Liaise with clients and internal teams to ensure smooth guest experiences
• Identify and suggest ideas to improve guest satisfaction and increase sales
• Collaborate with team members to ensure consistent service standards across all properties

Key Requirements:

• Guest Services and Customer Service skills
• Working days : 6 days a week with a holiday on a weekday.
• Comfortable with tools/whatsapp to reply to the messages and quickly solve guest questions.
• Client management
• Experience with Cash Handling and maintaining accurate transaction records
• Ability to handle guest inquiries and resolve complaints efficiently
• Create reports with insights, recommendations & next steps.
• Help with insights from your guest conversations to the marketing team to help boost enquiries.
• Strong Interpersonal Skills and excellent Communication abilities
• Detail-oriented and ability to multitask
• Previous experience in the hospitality industry is a plus, but open to individuals from any industry
• High school diploma or equivalent; additional certification in hotel management is beneficial

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹48,000.00 per month

Work Location: In person