Guest Service Officer

As a team member at Hyatt Regency Lucknow, your role is to provide courteous, professional, efficient, and flexible service to maximize guest satisfaction. You will be rotated within different sub-departments of the Rooms division or other assigned departments. Your primary responsibilities include: - Offering the highest level of personalized service to guests - Reporting guest complaints or problems to supervisors and ensuring follow-up - Maintaining awareness of hotel activities and performing proper handover for next shift follow-up - Being knowledgeable about hotel services, facilities, and promotions - Balancing cash reports, performing opening and closing procedures, and ensuring proper documentation of rebates and vouchers - Updating room allocations and following up on special guest requirements - Maintaining regular contact with long-stay and suite guests In addition to these key responsibilities, you are expected to maintain high grooming standards, build good relationships with colleagues and other departments, and provide full support to Supervisors and team members. Your qualifications for this role include: - Welcoming all guests and ensuring exceptional staying experiences - Bringing the hotel's purpose to life through personal flair and style in guest interactions - Having a relevant degree or diploma in Hospitality or Tourism management - Minimum of 2 years of work experience in hotel operations - Strong customer service, communication, and interpersonal skills Join Hyatt Regency Lucknow to create lasting memories for guests and build lasting relationships, utilizing your skills and experience in the hospitality industry.,