Guest Service Associate Trainer (With Valid TOT)

Job Description

Who we are: FROSTEES INDIA PVT LTD has grown to its current position as one of the largest automobile dealerships in Eastern India. The group has a workforce of 1,700 employees, with a turnover of more than Rs. 600 crores per annum. It has a diversified business portfolio including Automobile Dealerships, Spare Parts Distributorship, Education & skill development. It has been a torchbearer in the Automobile sector for the past 18 years. Frostees are envisioned as an integrated training and development organization addressing the entire spectrum of employability needs in India in the vocational sphere. It is our endeavour to provide training to students in such a way that, within a stipulated time, they are able to understand the actual nuances of the industry. Role: GSA Trainer Employment: Permanent Education: Diploma/ Degree in Hospitality with TOT Certification Experience: 2 Years (Relevant) Responsibility: Conduct structured training sessions on guest service skills based on the National Skills Qualification Framework (NSQF) or other industry standards. Deliver modules on communication, grooming, body language, customer handling, etiquette, and complaint resolution Train students on interpersonal skills, teamwork, time management, and work ethics. Conduct formative and summative assessments as per sector skill council (SSC) guidelines. Help trainees build resumes, prepare for interviews, and understand workplace expectations. Ensure attendance, documentation, and training logs are properly maintained. Salary: Up to 25,000 P.M. Location: Bankura & Ranchi Note: Valid TOT Certification is mandatory. Job Type: Full-time Pay: Up to ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Leave encashment Paid sick time Provident Fund Supplemental Pay: Yearly bonus License/Certification: TOT (Preferred) Location: Baguiati, Khatra, West Bengal (Preferred) Work Location: In person Expected Start Date: 13/05/2025