Guest Service Associate

Job Description

§ Greet and welcome guests upon arrival. § Register guests as per LTH Standards and immediately update the system. § Promote Lemon Tree Smiles Program and provide recognition and benefits to all present members § Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests and post them into the system. § Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested § Providing guests with information regarding hotel facilities and local attractions § Handle reservation requests at the desk directly when required § Use guest name whenever possible in accordance with LTH standards § Actively contribute to LTS and up selling programs § Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities § Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests § Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests § Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel § Speedy fulfilment of guest requests is the main focus of this role. These will include maintaining keys, handling messages and couriers, photocopying and assisting with business centres functions, arranging office transfers, co-ordinating car hires and levying the charges contracted with the company or published tariffs. § While the Associate is working as a telephone operator his / her role would consist of handling external calls for in house guests, logging down of messages for guests and also re-directing calls to functions within the hotel for whom calls may come § Guest arrivals co-ordination: Preparation of the arrival list of the previous day–for the day, rooms allocation with relevant information, co-ordinating functions, sending cars for airport pick-ups if required. Job Type: Full-time Pay: ₹10,000.00 - ₹16,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 9168391699