Guest Service Associate

Key Responsibilities:

• Welcome every customer with warmth, maintaining a friendly and professional attitude.
• Understand guest needs and assist them in choosing sweets, savories, and gift items.
• Provide accurate information about products, ingredients, shelf life, and pricing.
• Suggest suitable products or gift packs based on the occasion or customer preference.
• Handle billing coordination and ensure a smooth checkout experience in coordination with the cashier.
• Manage customer feedback, handle complaints politely, and escalate when required.
• Ensure product display counters are clean, attractive, and well-stocked.
• Support in maintaining hygiene and quality standards in the sales area.
• Coordinate with the packing and dispatch team for timely delivery of bulk or festive orders.
• Maintain records of repeat or VIP customers and ensure personalized follow-up service.
• Assist in festival crowd management and ensure guest satisfaction during peak hours.

Skills & Qualifications:

• Qualification: Minimum HSC / Diploma / Graduate in any stream.
• Experience: 1–3 years in customer service, preferably in sweets, retail, or food industry.
• Good communication skills in Tamil and English.
• Pleasant personality with customer-first attitude.
• Product knowledge (Indian sweets, savouries, and ingredients) will be an added advantage.
• Basic computer or billing system knowledge preferred.

Job Types: Full-time, Permanent

Pay: ₹14,500.00 - ₹15,500.00 per month

Benefits:

• Flexible schedule
• Food provided
• Life insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 7550020034