Guest Service Associate - Front Office

Guest Service Associate - Front Office

Location:

Guest Service Associate - Front Office

Your Responsibilities

Guest Registration & Financial Transactions:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Process all payment types, including room charges, cash, checks, debit, and credit cards.
• Handle all check-outs, including resolving any late or disputed charges efficiently.
• Run daily reports (e.g., number of arrivals, departures), identify special requests, and check reports for accuracy.
• Complete designated cashier and closing reports accurately in the computer system.
• Cash guests personal and traveler's checks.
• Count your bank at the beginning and end of each shift, balancing and dropping receipts according to Accounting specifications.

Information & Support:

• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding the property and local areas of interest.

Professionalism & Safety:

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager.
• Ensure your uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with all quality assurance expectations and standards.

Physical Requirements

• Stand, sit, or walk

  for an extended period of time.

Preferred Qualifications

• Education:

  High school diploma or G.E.D. equivalent.

• Related Work Experience:

  No related work experience.

• Supervisory Experience:

  No supervisory experience.

• License or Certification:

  None.