Guest Service agent/Guest Service Assistant

As the Front Desk Receptionist at our hotel, you will be responsible for the smooth operations of the Front Desk and Business Centre. Your primary duties will include meeting, greeting, and directing guests as they enter the lobby area. It is essential to respond promptly and effectively to all guest queries and incidents to ensure their satisfaction. You will be in charge of handling guest requests, complaints, VIP amenities, Amenity vouchers, and courtesy calls. Additionally, you will manage the Check-in and Check-out processes, maintaining the log book for the next shift's reference. Collaborating with the Manager is crucial to ensure the hotel runs smoothly during your shift. Maintaining a consistently high level of guest service in the reception and lobby area is a key aspect of this role. Adherence to hotel security, fire regulations, and health and safety legislations is mandatory. A comprehensive understanding of all hotel facilities and services will enable you to identify opportunities for upselling and promoting them appropriately. If you are a proactive individual with excellent communication skills and a passion for delivering exceptional guest experiences, we welcome you to join our team as the Front Desk Receptionist.,