Guest Reservation Executive

Company Description

ALP Retail is a leading food and beverage group in Eastern India, recognized for its innovation and rapid growth. Its flagship brand, Chai Break, boasts over 35 outlets in more than 8 cities, offering a range of dining experiences from cafes to theme-based bars, cloud kitchens, and kiosks. Additionally, the group operates distinct brands such as Chai Break Cafe & Bar, Chai Break Express, Bowl Break, Publik, and Air 1910. The company's mission is to deliver outstanding food, beverages, and memorable dining experiences.

Role Description

This is a full-time on-site role for a Guest Reservation Executive, located in Bhowanipore. The Guest Reservation Executive will manage reservations, provide excellent customer service, ensure customer satisfaction, and support sales operations. You will handle guest inquiries and requests professionally, ensuring a seamless reservation and guest experience.

Qualifications

• Strong Communication skills to effectively interact with guests and team members
• Expertise in Customer Satisfaction and Customer Service to ensure a high-quality guest experience
• Proficiency in managing Reservations and related operations
• Basic knowledge and skills in Sales for assisting and upselling when needed
• Ability to work in a fast-paced environment with attention to detail and a customer-first approach
• A positive attitude, professionalism, and adaptability
• Prior experience in the hospitality or food and beverage industry is a plus