Guest Relationship Officer

Job Title: Guest Relations Officer (GRO)

Location: Zirakpur
Industry: Gaming & Entertainment
Employment Type: Full-Time
Gender: Male & Female (Both can apply)

Job Description:

We are looking for enthusiastic and customer-focused Guest Relations Officers (GROs) to join our team. The ideal candidate will be responsible for welcoming guests, ensuring smooth customer experience, and maintaining service standards at the centre.

Key Responsibilities:

• Greet and assist guests in a polite and professional manner
• Manage reception/front desk operations
• Handle customer queries and provide accurate information
• Coordinate with operations and floor staff for smooth guest flow
• Ensure proper queue management and guest guidance
• Maintain cleanliness and decorum at the reception area
• Follow company SOPs, policies, and shift schedules
• Support in handling customer feedback and basic complaints

Eligibility Criteria:

• Male & Female candidates can apply
• Minimum qualification: 12th pass / Graduate preferred
• Good communication skills (Hindi & basic English)
• Pleasant personality with customer-friendly attitude
• Freshers are welcome (training will be provided)
• Prior experience in hospitality, retail, or customer service is an advantage

Shift & Work Details:

• Rotational shifts
• Weekends & holidays as per business requirement

Salary & Benefits:

• Competitive salary (as per experience)
• Incentives & performance-based rewards
• PF, ESIC & other statutory benefits
• Growth opportunities in the entertainment industry

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person