Guest Relationship Female

As a Guest Relations Executive (GRE) in the hospitality industry, your primary responsibility will be to ensure that all guests are comfortable, satisfied, and loyal during their stay at the hotel. Your duties will include: - Welcoming guests by reviewing arrival lists and giving special attention to VIP guests. - Providing information to guests about amenities, local areas, and venues. - Answering any questions or concerns that guests, including VIPs, may have. - Preparing welcome folders containing collateral like room service menus and area descriptions. - Maintaining guest folios and noting down guest preferences. - Coordinating with housekeeping to ensure timely room turnovers. - Performing basic cashier activities as required. - Maintaining guest lockers for safe custody. To excel in this role, you must possess exceptional communication and interpersonal skills, take a proactive approach to guest interactions, and represent the hotel in a positive and professional manner. While some employers may prefer candidates with hospitality management training, others may consider those with a high school diploma. This is a full-time, permanent position that offers benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts from Monday to Friday, with additional perks such as performance bonuses and yearly bonuses. The ideal candidate for this role should have a Bachelor's degree, at least 8 years of total work experience, and proficiency in English. The work location for this position is in person, ensuring that you are readily available to assist guests and maintain high service standards.,