6 Housekeeping Coordination Jobs

As a Guest Relations Executive (GRE) in the hospitality industry, your primary responsibility will be to ensure that all guests are comfortable, satisfied, and loyal during their stay at the hotel. Your duties will include: - Welcoming guests by reviewing arrival lists and giving special attention to VIP guests. - Providing information to guests about amenities, local areas, and venues. - Answering any questions or concerns that guests, including VIPs, may have. - Preparing welcome folders containing collateral like room service menus and area descriptions. - Maintaining guest folios and noting down guest preferences. - Coordinating with housekeeping to ensure timely room turnovers. - Performing basic cashier activities as required. - Maintaining guest lockers for safe custody. To excel in this role, you must possess exceptional communication and interpersonal skills, take a proactive approach to guest interactions, and represent the hotel in a positive and professional manner. While some employers may prefer candidates with hospitality management training, others may consider those with a high school diploma. This is a full-time, permanent position that offers benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts from Monday to Friday, with additional perks such as performance bonuses and yearly bonuses. The ideal candidate for this role should have a Bachelor's degree, at least 8 years of total work experience, and proficiency in English. The work location for this position is in person, ensuring that you are readily available to assist guests and maintain high service standards.,

The job involves leading the front office operations to ensure smooth guest check-ins and check-outs, along with managing reservations using IDS Software. Maintaining high standards of guest satisfaction and staff efficiency is crucial in this role. Responsibilities include training and supervising front office team members, handling VIP check-ins and guest complaints, managing daily reservations and reports in IDS Software, coordinating with housekeeping and F&B teams, and monitoring room availability and revenue generation. Requirements for this position include a degree in Hotel Management or a relevant field, minimum 3 years of front office experience with IDS Software, excellent leadership and problem-solving skills, and strong communication and grooming standards. This is a full-time job with benefits such as food provided, day shift schedule, and a performance bonus. The work location is in person.,

Summary You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. Qualifications Minimum 2 years work experience as Assistant Manager or TeamLeader - Front Office / Guest Relations in a hotel. Well developed communication and customer relations skills.

Key Responsibilities Assists the Front Office Management Team in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times. Ensures the strict control of room keys . Liaises and organizes with the Housekeeping Department to ensure established cleaning schedules for VIPs in-house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits and accords protocol with them. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data.

Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors.

Front Desk Management: Greet and welcome clients and visitors warmly as they arrive at the office, creating a professional and friendly first impression Client Engagement: Provide accurate and timely information in-person, over the phone, and via email. Assist clients with inquiries related to the companys services Communication Handling: Ensure all communication internal and external is prompt, courteous, and professional. Office Supplies & Premises Management: Maintain a tidy and well-organized reception area. Monitor and replenish office supplies and stationery, ensure pantry supplies are stocked, and oversee overall office cleanliness Housekeeping Coordination: Supervise and guide the housekeeping staff to ensure cleanliness standards are met and maintained throughout the office Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong verbal and written communication skills Excellent organizational and multitasking abilities A professional demeanor and presentable appearance Ability to manage confidential information with discretion Customer service-oriented with strong interpersonal skills