Guest Relations & Operations Manager (Female)

Job Type: Full-time (On-site)

Food & Accommodation: Optional

Salary: ₹15,000 – ₹25,000 per month (depending on experience) + incentives---

About the Role

Hotel Moksha is a heritage property in Rishikesh, known for its peaceful surroundings and warm hospitality.

We’re looking for a smart, confident, and well-presented female manager to handle guest experience, staff coordination, and day-to-day hotel operations.

Key Responsibilities

- Welcome guests and ensure a smooth check-in/check-out experience.

- Collect guest feedback and encourage online reviews (Google, Booking.com, TripAdvisor).

- Supervise housekeeping and front-office teams for consistent service.

- Coordinate with kitchen and accounts teams based in Delhi.

- Handle guest complaints and service recovery promptly.

- Manage OTA listings and ensure room readiness during peak season.

- Conduct evening guest interactions to improve ratings and satisfaction.

- Support with hotel operations

Requirements

- Graduate in Hospitality / Management / Communications preferred.

- Excellent English and Hindi communication skills.

- Confident, pleasant personality, and strong presentation skills.

- Basic computer knowledge (Excel, WhatsApp Business, email).

- Prior hospitality or customer service experience preferred.

- Female candidates from Rishikesh / Swargashram / Haridwar region preferred.

Benefits

- Food and accommodation on-site (Optional)

- Performance incentives during peak seasons.

- Career growth opportunities across Founders Group ventures.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off