Guest Relations Executive

We are Looking for a Guest Relation Executive who has greeting guests, assisting with check-in/check-out, handling inquiries and complaints, coordinating with other departments, managing VIP guest services, and maintaining guest records and preferences.

• Minimum of 03-04 Years of Experience in Guest Relations in Hospitality Industry.
• Greet guests warmly upon arrival and provide a fond farewell at departure.
• Assist with check-in and check-out procedures, ensuring efficiency and comfort.
• Handle special requests, such as extra amenities, and coordinate services like luggage handling.
• Provide detailed information about hotel services, amenities, and local attractions.
• Anticipate guest needs and offer assistance with tasks like confirming travel plans or taking messages.
• Address guest complaints and issues promptly and professionally to ensure guest satisfaction.
• Work collaboratively with other departments, such as housekeeping, to meet guest requirements.
• Coordinate VIP guest arrivals and departures, ensuring pre-registration formalities and room readiness are completed.
• Build rapport with guests to foster long-term associations with the hotel.
• Manage guest folios and perform basic cashier activities as required.
• Maintain up-to-date information on room rates, promotions, and packages to promote hotel services.
• Ensure smooth operations by providing complete handovers to the next shift.
• Maintain up-to-date information on room rates, promotions, and packages to promote hotel services.
• Only Female candidates Preffered.

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Guruvayur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Guest relations: 3 years (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Guruvayur, Kerala (Required)

Work Location: In person

Speak with the employer
+91 8714425666