Guest Relations Executive

Job Title: Guest Relations Executive (GRE) – Restaurant Operations
Location: Smaaash Entertainment, Lower Parel, Mumbai
Job Type: Full-Time | On-site

Experience: 0–2 years (hospitality, restaurant, or entertainment industry preferred)
Salary: ₹18,000 – ₹20,000 per month (based on interview performance)
Shift Timing: 1:00 PM – 10:00 PM (rotational)
Working Days: 6 days a week with 1 weekly off
Joining: Immediate or within 15 days

About the Company
Smaaash Entertainment Pvt. Ltd. is a leading family entertainment and food & beverage brand in India, offering a combination of dining, interactive gaming, and immersive guest experiences.

Role Summary
We are hiring a Guest Relations Executive for our restaurant operations at Smaaash, Lower Parel. The role focuses on welcoming guests, managing seating arrangements, and ensuring a smooth and pleasant dining experience through effective coordination with internal teams.

Key Responsibilities
Welcome and assist guests from arrival to departure.Manage table reservations, waiting lists, and guest flow.Provide accurate information regarding menu items, restaurant offerings, and venue zones.Handle guest queries, feedback, and concerns in a professional manner.Coordinate with service staff, kitchen, and operations teams to ensure smooth service.Maintain cleanliness and readiness at the reception and dining areas.Ensure high standards of hospitality and customer satisfaction at all times.

Candidate Requirements
Strong verbal communication skills in English are required.Freshers or candidates with up to 2 years of experience in F&B, hotels, or entertainment can apply.Good interpersonal skills with a guest-focused approach.Confident, presentable, and proactive attitude.Comfortable working in rotational shifts, including weekends and holidays.

How to Apply
Interested candidates may share their updated CV or resume via WhatsApp at 8369780127.
Shortlisted candidates will be contacted for further steps.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Work Location: In person