Guest Relations Executive

Job Title: Guest Relations Executive

Location: Chennai
Industry: Skin Care / Aesthetic Clinic
Employment Type: Full-time

Job Summary

We are looking for a friendly and well-groomed Guest Relations Executive to welcome clients, manage front desk operations, and ensure a pleasant experience for every guest visiting our skin and aesthetic clinic.

Key Responsibilities

• Greet and welcome clients politely at the reception
• Handle appointment booking, rescheduling, and confirmations
• Guide clients regarding services, procedures, and doctors’ availability
• Manage walk-in clients and coordinate with doctors and therapists
• Handle phone calls, WhatsApp inquiries, and basic client follow-ups
• Maintain client records and daily appointment schedules
• Ensure the reception area is clean, organized, and professional
• Collect feedback and ensure high client satisfaction
• Support billing and payment coordination when required

Requirements

• Good communication skills in English and Tamil (Hindi is a plus)
• Pleasant personality with customer-friendly attitude
• Basic computer knowledge (MS Excel, appointment systems)
• Prior experience in clinic, salon, spa, hotel, or front office is an advantage

Preferred Skills

• Client handling
• Front desk management
• Appointment coordination
• Customer service
• Professional appearance and etiquette

Working Hours

• Clinic working hours (shift details to be discussed during interview)

Job Type: Full-time

Work Location: In person