Guest Relation Executive

0 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Guest Relationship Executive (GRE) – Job Description

Job Title: Guest Relationship Executive
Location: [wayanad]
Job Type: Full-time

About the Role

We are looking for a friendly, energetic, and customer-focused Guest Relationship Executive to join our team. The GRE will be responsible for welcoming guests, ensuring excellent service, handling guest queries, and maintaining a high level of hospitality at all times.

Key Responsibilities

  • Greet guests warmly and ensure a pleasant check-in and check-out experience.
  • Maintain professional communication while addressing guest needs and inquiries.
  • Resolve guest complaints promptly and effectively.
  • Coordinate with all departments to ensure smooth guest service.
  • Maintain records of guest preferences and feedback.
  • Assist guests with reservations, bookings, and special requests.
  • Ensure lobby area is clean, presentable, and well-organized.
  • Promote hotel/restaurant services and facilities.
  • Build positive guest relationships to encourage repeat visits.

Requirements

  • Previous experience in Guest Relations, Front Office, or Customer Service preferred.
  • Excellent communication and interpersonal skills.
  • Pleasant personality with a customer-first attitude.
  • Ability to handle pressure and multitask.
  • Basic computer knowledge (MS Office, POS software).
  • Flexibility to work shifts, weekends, and holidays.

Salary

  • Competitive salary based on experience.

Benefits

  • Accommodation&food provided
  • Employee discounts
  • Career growth opportunities

How to Apply

Interested candidates can apply through Indeed or contact us at:
[7306533733]

Job Types: Full-time, Permanent

Pay: ₹10,833.59 - ₹24,134.32 per month

Benefits:

  • Food provided

Work Location: In person

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