Guest Relation Executive - Real Estate

TRU Dwellings is looking for an enthusiastic Guest Relations Executive to manage customer interactions and ensure an exceptional guest experience. This role requires a proactive individual who can manage a range of tasks, from customer service and sales support to administrative duties, while maintaining a professional and welcoming environment.

Key Responsibilities:

• Greet and assist guests with professionalism and warmth, ensuring all queries are resolved promptly and efficiently.
• Manage customer relations by addressing inquiries, complaints, and concerns with empathy and professionalism.
• Maintain accurate records of guest interactions and feedback, ensuring that follow-ups and resolutions are tracked.
• Provide support to the sales team by assisting with customer inquiries and coordinating appointments for property viewings.
• Perform receptionist duties, including answering phone calls, responding to emails, managing guest bookings, and coordinating meetings.
• Coordinate with internal departments to ensure guest requests and needs are met promptly, including liaising with housekeeping, maintenance, and sales teams.
• Ensure the reception area and guest lounge are maintained to high standards of cleanliness and organization.
• Manage inventory of reception materials, brochures, refreshments, and other guest amenities, ensuring everything is well-stocked.
• Ensure adherence to safety protocols, including monitoring access control and visitor logs.
• Support event coordination or special activities, ensuring that guest needs are managed efficiently during events.
• Stay updated on local amenities and services to provide guests with accurate information and recommendations.

Qualifications & Skills:

• Strong interpersonal and guest relations skills with the ability to build rapport and address concerns.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks efficiently and prioritize as required.
• Proficient in Microsoft Office Suite and other relevant software.
• Prior experience in customer service, sales, or receptionist duties is preferred.
• Experience in the real estate or hospitality industry is a plus.
• Freshers to candidates with up to 2 years of experience are welcome to apply.

https://trudwellings.com/

Job Type: Full-time

Pay: ₹10,595.62 - ₹25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 7204397722Application Deadline: 05/07/2025