Guest Relation Executive

Job Description

Job description Job Title: Guest Relation Executive Location : Bangalore Salary : 2 to 4 LPA Job Description: The Guest Relations Executive at Ode Spa plays a vital role in delivering exceptional customer service by welcoming clients, managing appointments, and ensuring a seamless spa experience. This role also includes a strong focus on salesupselling spa services, memberships, and wellness products to achieve revenue targets. Key Responsibilities: Guest Service: Greet guests warmly and assist them with check-in/check-out procedures. Maintain a calm, courteous, and professional demeanor at all times. Understand guest preferences and ensure personalized service. Handle guest queries, concerns, or complaints promptly and effectively. Sales & Revenue Generation: Promote spa services, packages, and retail products to walk-in and repeat clients. Cross-sell and upsell treatments and memberships to boost revenue. Achieve individual and outlet-level sales targets. Educate guests on wellness programs and offers to encourage repeat visits. Front Desk & Operational Support: Manage bookings via phone, online, or in-person. Coordinate with therapists and spa staff to manage schedules efficiently. Maintain spa ambiance by ensuring cleanliness, proper lighting, aroma, and music levels. Keep daily reports of appointments, sales, and inventory (retail products). Client Relationship Management: Maintain and update client records in CRM systems. Build lasting relationships to enhance customer loyalty and satisfaction. Follow up with clients post-treatment for feedback and rebooking. Qualifications & Skills: Bachelors degree or diploma in hospitality, wellness, or related fields (preferred). Minimum 13 years of experience in guest relations, customer service, or spa/wellness industry. Prior experience in sales or retail is mandatory. Excellent communication and interpersonal skills. Well-groomed, with a professional and welcoming appearance. Strong organizational and multitasking abilities. Proficiency in MS Office, CRM tools, and POS systems. Share your CV at shikha@ridhira.com WhatsApp : 9121560227, Interested candidates please fill below details and share via WhatsApp, must complete below DISC Assessment and General Aptitude Test. Candidates after completing the assessments can text via: Name of Candidate: Position Applied: Email ID: DOB: Total experience : Relevant Experience: Current Company (if working): Current CTC : Expected CTC : Notice Period : Reason for change: Current location (if Hyderabad please mention specific location in Hyderabad): It's a 6 day week working are you ok with it? : Office timing 9:30am to 6:30pm. No hybrid are you ok with it ?: Office location: Nanakramguda, Hyderabad. Working from office is mandatory. 10 percentage: 12 Percentage: Graduation Percentage: PG percentage: DISC (Personality Assesment Test) https://script.google.com/a/o2spa.org/macros/s/AKfycbxHbkQ7NLTV-OSGc11314LtrP2K5s9l2nxf12zxMB_ZUQYSw7t8/exec?v=login Steps 1 Name: Column write your name Step 2. in email Column Write below email email: namratha.i@ridhira.com Step3: in Authorized email Column Write below email Authorized email: animesh@o2spa.org Step 4 ; Write test Please take Assessment of General Aptitude by clicking below Link https://forms.gle/fpPT8T5NVU3WGyhk9 Candidates completing the Assessment Test will only be considered for further Interview round process.