Guest Relation Executive

ob Title:

About Ode Spa Wellness:

Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services.

Role Objective:

To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement.

Key Responsibilities:Guest Relations & Operations:

• Greet guests warmly and ensure a seamless, welcoming experience.
• Handle spa bookings, walk-ins, and appointments efficiently.
• Provide detailed information on spa services, memberships, and products.
• Coordinate with therapists and ensure timely service delivery.
• Handle guest concerns or complaints professionally and escalate when needed.
• Maintain cleanliness and ambiance of reception area.

Sales & Revenue Generation:

• Actively promote spa treatments, packages, gift cards, and retail products.
• Achieve or exceed assigned monthly

  sales targets

  (treatments + retail).
• Maintain accurate records of daily sales, upselling efforts, and client preferences.
• Drive loyalty memberships and repeat visits through consistent client engagement.

Administrative & Reporting:

• Prepare daily, weekly, and monthly sales reports for management review.
• Maintain client database and follow up for repeat bookings or promotional campaigns.
• Support inventory management for front desk items and spa retail products.

Key Performance Indicators (KPIs):

• Guest satisfaction scores (Google reviews/feedback forms)
• Monthly sales achievement vs target (treatments + retail)
• Membership/enrollment conversions
• Repeat customer rate
• Upselling success rate

Skills & Competencies:

• Excellent communication and interpersonal skills
• Customer-focused with a pleasant and positive attitude
• Ability to multitask and remain calm under pressure
• Basic sales skills with a persuasive approach
• Proficiency in MS Office and POS/spa software systems

Qualifications:

• Graduate (Hospitality/Wellness preferred)
• Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred)
• Prior experience with sales targets is an advantage

Work Hours:

Rotational shifts, including weekends and holidays (as per spa schedule)

Compensation:

Fixed salary + Incentives based on sales performance