Guest Relation Executive

About the Posting:
We MediaVibe, a digital marketing agency, posting this on behalf of our client, Hills and Tree Resort (wayanad), to help them hire a Guest Relations Executive. Hills and Tree Resort is a premium resort in Wayanad, offering guests a tranquil and luxurious escape surrounded by nature.

Role Overview:
Hills and Tree Resort is looking for a friendly, professional, and enthusiastic Guest Relations Executive to be the first point of contact for their guests. The role focuses on providing exceptional hospitality, ensuring smooth check-ins/check-outs, and creating memorable experiences that encourage repeat visits and positive reviews.

Key Responsibilities:

• Welcome and assist guests during check-in and check-out.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, food & beverage, and other departments to meet guest needs.
• Maintain accurate guest records and documentation.
• Promote resort services, amenities, and activities to enhance guest experience.
• Represent the resort’s brand and hospitality standards in all interactions.

Requirements

• Must be willing to work in Manathavady , Wayanad
• Fresher / Experience in hospitality, front office, or guest relations preferred.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations calmly and professionally.
• Strong organisational and multitasking abilities.
• Friendly, approachable, and service-oriented personality.
• Proficiency in English ; additional languages are a plus.

Benefits:

• Accommodation provided
• Work in a scenic and luxurious resort environment
• Opportunities for professional growth and learning
• Supportive and friendly team

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person

Speak with the employer
+91 8606172773