Guest Relation Executive

Roles & Responsibilities:

• Welcome guests during check-in and give a fond farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Detailed information regarding arrivals and room requirements.
• Have up-to-date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities, etc.
• Check on VIP reservations, and complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to-date information on room rates, current promotions, offers, and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Coordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.

Keys & Skills:

• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/People management.

Job Types: Full-time, Permanent

Pay: ₹10,700.62 - ₹23,000.30 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person