Guest Relation Executive (Female)

Job Title: Guest Relation Executive (Receptionist)
Company: Leafy Lush
Office Location: Pocket C, Royal India Vacation Pvt Ltd., Dwarka Sector 17, Delhi-110075 (Near Sector 13 Metro Station)

Company Website: https://www.leafylushresorts.com/

Salary: ₹30,000 – ₹35,000 per month
Job Type: Full-Time

About Us:

At Leafy Lush, we are dedicated to providing exceptional hospitality and memorable resort experiences to our guests. Based in Dwarka Sector 17, Delhi, we combine luxury, comfort, and personalized service to create a warm and welcoming environment for every visitor. As we expand our guest service operations, we are looking for a professional and enthusiastic Guest Relation Executive (Receptionist) to be the face of our brand.

Position Overview:

We are seeking a courteous, well-groomed, and customer-focused Guest Relation Executive (GRE) to manage front-desk operations and ensure a smooth guest experience. The ideal candidate will act as the first point of contact for all guests, maintaining a professional demeanor while managing check-ins, check-outs, and guest inquiries efficiently.

Key Responsibilities:

• Front Office Management: Handle guest check-in and check-out procedures with professionalism and accuracy.
• Guest Handling: Greet and welcome guests warmly, assist them with inquiries, and ensure a comfortable stay experience.
• Communication: Coordinate with different departments (Housekeeping, Maintenance, Operations) to meet guest needs promptly.
• Reservation Support: Assist in managing room bookings, confirmations, and cancellations through calls, emails, and online platforms.
• Complaint Resolution: Address guest feedback or complaints courteously and ensure timely resolution.
• Record Maintenance: Maintain accurate guest records, logs, and reports for smooth daily operations.
• Presentation & Grooming: Uphold the company’s image through professional appearance and excellent customer service.

Required Skills & Qualifications:

• Education: Minimum of a Bachelor’s degree in Hospitality, Hotel Management, or a related field.
• Experience: Minimum 1 year of experience as a Front Office Executive, Receptionist, or Guest Relation Executive in the hospitality industry.
• Technical Skills: Familiarity with front desk software, Property Management Systems (PMS), and basic computer applications (MS Office).
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Customer Orientation: Strong interpersonal and problem-solving skills with a positive attitude.
• Professionalism: Punctual, disciplined, and committed to maintaining confidentiality and guest satisfaction.

Why Join Us?

• Attractive Compensation: Competitive salary with growth-based increments.
• Career Growth: Opportunities to develop within the hospitality and travel sector.
• Professional Environment: Work with a dynamic and customer-focused team.
• Convenient Location: Easily accessible office in Dwarka Sector 17, near Sector 13 Metro Station.

How to Apply:

Interested candidates are invited to send their updated resume along with a brief cover letter highlighting their experience and skills to [email protected] or WhatsApp their CV to +91 9560307908.
Please mention "Guest Relation Executive Application – [Your Name]" in the subject line.

Leafy Lush is an equal-opportunity employer. We value diversity and are committed to creating an inclusive and respectful workplace for all employees.

Job Type: Full-time

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person