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Thrill Factory (A Unit of Apra Amusement pvt Ltd.)
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Guest Relation Executive (Female)

Guest Relation Executive (Female)

Thrill Factory (A Unit of Apra Amusement pvt Ltd.)

0 years

|

1 - 2 Lacs

Posted:5 days ago| Platform: GlassDoor logo

Apply

Skills Required

resolve communication planning security healthcare adaptability teamwork collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Key Result Areas (KRAs)

Guest Satisfaction:
Achieve high guest satisfaction scores through proactive assistance and personalized service.
Maintain a positive and welcoming atmosphere for all guests and visitors.
Issue Resolution:
Effectively address and resolve guest complaints, escalating issues when necessary.
Implement feedback and corrective actions to prevent future occurrences of similar problems.
Operational Efficiency:
Ensure all guest requests and needs are met promptly and efficiently.
Coordinate effectively with departments such as front office, housekeeping, and food & beverage to meet guest needs.
Guest Communication & Information:
Serve as the primary point of contact for guests, answering questions and providing information.
Maintain up-to-date information on hotel services, local area, and events.
Loyalty & VIP Services:
Promote and enroll guests in loyalty programs, recognizing and rewarding repeat customers.
Provide personalized services and amenities for VIP guests.
Event & Special Requests:
Assist in planning and organizing guest events, meetings, or special requests.
Safety & Compliance:
Ensure guest safety and security by adhering to all hotel and healthcare policies and procedures.
Maintain familiarity with emergency procedures and health and quality standards.

Skills & Competencies (Supporting KRAs)

Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Customer-focused mindset and a proactive approach to anticipating guest needs.
Adaptability and the ability to work in high-pressure situations.
Teamwork and collaboration skills.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Work Location: In person

More Jobs at Thrill Factory (A Unit of Apra Amusement pvt Ltd.)

Guest Relation Executive (Female)

india

Experience: Not specified

INR 1 - 2 Lacs

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Thrill Factory (A Unit of Apra Amusement pvt Ltd.)

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