Guest Relation Executive (1-2 years)

Location:

Roles and Responsibilities:

• Serving as the primary point of contact for key clients, facilitating communication between the client and internal teams.
• Problem Resolution: Handling client complaints or issues effectively and promptly to ensure and make sure to provide resolution.
• Relationship Building: Building rapport with Clients.
• Client Feedback: Collecting and addressing Employees feedback to improve service quality.
• Communication: Working with cross functional team.
• Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, an d ensuring client satisfaction.

Skills and Qualifications:

• Client Service Skills: Exceptional communication, interpersonal, and problem - solving abilities.
• Attention to Detail: Ability to handle multiple tasks with accuracy and attention to Clients preferences.
• Hospitality Experience: Background in the hospitality industry with knowledge of hotel operations.
• Cultural Sensitivity: Understanding and respect for diverse cultures and customs.
• Technical Skills: Proficiency in using M.S Office and Skilled in creating presentations using Microsoft PowerPoint
• Adaptability: Ability to work in a dynamic environment.
• Professionalism: Maintaining a professional demeanor and appearance while interacting with clients.