Guest Experience Intern

What you will do

• You will welcome every guest and set the tone from the moment they walk in.
• You will interact with guests during their visit, understand what they might enjoy, and gently recommend items without sounding salesy.
• You will create moments of connection that make people want to come back, not just finish their meal.
• You will encourage honest guest feedback and reviews in a natural, respectful way.
• You will work closely with the cafe team to ensure the space always feels warm, calm, and cared for.
  

Who this is for

• You genuinely enjoy talking to people and listening to them.
• You are observant, emotionally aware, and comfortable reading a room.
• You stay calm and kind even during busy hours.
• You do not need a script to be polite or welcoming.
  

Who this is not for

• If you dislike small talk, avoid people, or prefer purely back-end roles, this will drain you.
• If upselling feels pushy to you rather than helpful, this will not work.
  

What you will learn

• Real-world hospitality and guest psychology.
• How customer experience actually drives revenue and loyalty.
• How to handle people, feedback, and high-energy environments with grace.
• How a cafe operates beyond the menu
  

Duration & stipend