Guest Experience Expert - Front Desk

Role Overview: As a Guest Experience Expert at JW Marriott Hotel New Delhi Aerocity, your role goes beyond just facilitating smooth check-in and check-out processes. Your primary responsibility is to create a memorable and unique experience for the guests. You will be empowered to provide a wide range of services that enhance the guests" stay, from addressing their requests to sharing local highlights. Your proactive approach and attention to detail will ensure that every transaction feels like an integral part of their overall experience. Key Responsibilities: - Process operational needs efficiently - Address guest requests promptly and professionally - Complete necessary reports accurately - Share information about local attractions and amenities - Create a safe and welcoming environment for guests - Follow company policies and procedures diligently - Maintain confidentiality and protect company assets - Uphold quality standards in all interactions - Ensure your personal appearance and communications are professional - Stay on your feet and actively engage with guests throughout your shift - Perform physical tasks such as moving, lifting, and carrying objects weighing up to 10 pounds without assistance Qualifications Required: - Education: High school diploma or G.E.D. equivalent - Related Work Experience: No prior related work experience required - Supervisory Experience: No supervisory experience necessary - License or Certification: None required Company Details: Marriott International is committed to providing equal opportunities to all individuals and values the diverse backgrounds of its associates. The company actively promotes an inclusive environment where the unique contributions of each team member are recognized and celebrated. With a global presence, Marriott Hotels aim to redefine hospitality by blending innovation with the comfort of familiarity. By joining the Marriott Hotels team, you will play a key role in delivering exceptional service that upholds the brand's legacy of Wonderful Hospitality. JW Marriott, a luxury brand within the Marriott International portfolio, prioritizes the well-being and development of its associates, creating a supportive and inclusive work environment where you can thrive and grow both personally and professionally.,