Group Leader- Service and Maintenance (Supervisor)

Job Description

Your main responsibilities Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency. Manage problem solving of sick units and monitor Mean Time Between Callbacks (MTBC) improvement. Execute and solve retrofits, Directive Letter to Field Information (DLFI) and non-conformities. Manage repairs from offer to order including the collection of bad debts. Manage the Modernization Transformation What you bring For the Assistant/Area Manager - Existing Installations position, Schindler seeks people with: Expertise Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 10 years and preferably 3 years in E&E industry. Knowledge and Skills Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required. Education Bachelor s degree in Technical, Mechanical, Electrical or Electronics Engineering. MBA (preferred) What s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.