Grievance Manager

About Us:

Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to our clients in Delhi, Noida, Gurugram, Pune and Bangalore. Our team of skilled professionals offer babysitting, cooking, and housekeeping services. Backed by Global VC’s, Shark Tank India and Successful Industry Leaders. We pride ourselves on providing reliable, high-quality assistance to allow our clients to focus on what matters most to them. From part-time to full-time support, we have the expertise and resources to handle all your household needs.

About the role:

-Manage and solve user grievances, Manage multiple channels like user escalations, grievance redressal and client satisfaction over calls, emails and other channels.
-Handle customer grievances and escalations promptly and professionally across multiple channels such as Instagram, LinkedIn, Email, and other social platforms.-Ensure compliance with company policies while addressing sensitive customer issues.-Work closely with the multiple teams to ensure the highest quality of experience by suggesting optimal improvements to the service flow.-Ensure high-quality user service with a focus on timely resolution and problem identification.-Manage a service desk responsible for addressing user issues through various channels available to the users.-Ensure all user grievances are resolved within the stipulated time by maintaining a strong feedback loop with internal operations and sales team.-Analyse and recommend process improvements for customer satisfaction.

Requirements:

- Possess excellent listening, written, and verbal communication skills.
- Demonstrate a proven track record of customer success experience through phone, email, and chat communication.- Excel at problem-solving and fostering strong relationships with key customers to establish trusted Partnerships.- Bachelor's Degree in any related field.- Relevant Experience of 2-3 years.- Solution-oriented with a customer-delight mindset.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person