1633 Grafana Jobs - Page 32

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience. Knowledge and application of relational database concepts. Experience with Cloud computing (AWS/Azure/GCP) Specific knowledge and application of IT services and financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support. Strong analytical and problem-solving skills. Strong skills in data analysis/manipulation. Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g., Excel). Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. Ability to quickly context-switch between multiple complex work streams. Instinctive ability to subdivide problems into basic components to efficiently pinpoint the root cause of issues. Client-focused attitude — a customer advocate. Team player with solid communication and presentation skills. Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues. Preferred technical and professional experience Basic programming skills and web development understanding, e.g., JavaScript, HTML, CSS, SQL, Python Knowledge of ticketing tools like Salesforce, JIRA Knowledge of tools like Splunk, Grafana.

Design, develop, and maintain, reusable React-based UI features and components integrated with backend APIs in a cloud-native environment. Design, iterate, and refine UI and UX concepts for our products Collaborate closely with cross-functional teams including product, design, DevOps, and QA. Contribute to architecture discussions and recommend technical improvements. Translate designs and wireframes into high quality code. Implement and maintain test automation to ensure product reliability. Troubleshoot and resolve production issues in collaboration with other engineers. Actively participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and contribute to continuous improvement. Mentor junior developers and provide code reviews to ensure best practices. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 6+ years of hands-on experience in designing and developing cloud-based frontend components for enterprise applications. Proficient in front-end technologies such as React, Typescript, JavaScript (ES6+), HTML5, and CSS3 for building responsive user interfaces. Knowledge of modern authorization mechanisms, such as JSON Web Token Experience in building and deploying full stack solutions on AWS or RedHat OpenShift (OCP/ROSA). Good knowledge of CI/CD pipelines (e.g., GitHub Actions, Jenkins), and experience with version control systems like Git. Understanding of monitoring/logging tools such as Grafana, ELK Stack, or Instana. Experience writing and maintaining automated tests using tools like JUnit, Selenium, Cucumber, SonarQube, and familiarity with frontend testing tools (e.g., Jest). Exposure to containerization (Docker) and basic Kubernetes deployment workflows. Understanding of Agile methodologies, including participation in daily stand-ups, sprint planning, and retrospectives. Effective team collaboration and communication skills. Preferred technical and professional experience Experience in implementing or designing microservices, micro-frontend and reusable frontend components. Familiarity with design systems (e.g., Carbon Design, Material UI). Awareness of accessibility standards like WCAG or Section 508. Exposure to security practices, including privacy by design, secure coding, or basic cryptography as well as cryptographic algorithms, protocols (e.g., TLS, FIPS), and Java security frameworks. Experience with Shell scripting or Node.js is a plus. Understanding of basic DevSecOps practices or interest in expanding security expertise. Ability to create pixel-perfect visual elements including icons, UI themes, color palettes, etc., for different devices & screen resolutions – browsers, desktop, iPad Experience in mobile app development and design.

Review and implement functional business requirements and non-functional technical requirements Translate business requirements into technical design documents and drive implementation with developers Research and analyze new technologies to be used (e.g., Libraries, IDE’s, tools) Develop high-level architecture and detailed design for application stack – backend Assist engineering and operational teams in debugging critical production problems Perform application code review, ensure creation and maintenance of appropriate artifacts for architecture and design work Develop back-end portions of web services. You will primarily focus on building backend REST API services. Work to implement server-side or application logic and design architectures. Create and talk to REST services. Shift between multiple projects and technologies. Write clean code and test it throughout the development process to ensure the quality is up to standards. Work on software that is used by millions of people all around the world is a challenge that you're willing to tackle. Perform peer reviews and mentor the team to evolve into backend developers. Encourage a self-motivated squad model of working from handling design, development, test and operations for the micro services. Required education Bachelor's Degree Required technical and professional expertise Kubernetes: Deep knowledge of Kubernetes architecture, pods, deployments, services, and persistent volumes. Storage Classes & Volumes: How Kubernetes manages persistent storage and snapshots. Networking Basics: Understanding Kubernetes networking Container Storage Interface (CSI): Familiarity with how storage plugins work in Kubernetes. CI/CD Pipelines: Integrating backup/restore into automation pipelines using Jenkins , GitHub action , travis etc. Scripting: Proficiency in Bash , Python , or Go for writing automation scripts. Disaster Recovery: Designing and implementing DR solutions for containerized environments. Data Replication: Understanding of synchronous and asynchronous replication techniques. Access Control: Implementing RBAC (Role-Based Access Control) in Kubernetes. Good to have: Compliance Knowledge: GDPR, HIPAA, or other data protection regulations relevant to backup data. Monitoring & Logging: Using tools like Prometheus , Grafana , ICD to monitor backup jobs and system health. Backup Tools: Experience with tools like Velero , Kasten K10 , Rsync , Restic , or Portworx for Kubernetes. Should have 5+ experience on Back end services development and Microservices Architecture. Proven experience implementing distributed applications in a container environment (Docker/Kubernetes) along with considerable experience configuring and administrating Linux (or other Unix-like) systems Software engineering experience designing Enterprise Cloud Applications with Go Lang, C, C++, Python etc., Proven experience in REST API development experience (APIs like REST / RESTful APIs). Expertise in defining business architecture, business process definition & modelling, use cases, and requirements definition, and associated best practice processes for defining these artifacts Proven proficiency in grasping requirements and building illustrative features with minimal specifications Experience working in agile development environments. Preferred Professional and Technical Expertise Understanding of Networking concepts and experience in Network development. Understanding of cloud storage concepts and experience in cloud storage development. Knowledge of security and compliance standards & requirements

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience.Knowledge and application of relational database concepts. Experience with Cloud computing (AWS/Azure/GCP) Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support. Strong analytical and problem solving skills. Strong skills in data analysis/manipulation. Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel). Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. Ability to quickly context-switch between multiple complex work streams. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. Client-focused attitude — a customer advocate. Team player with solid communication and presentation skills. Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues Preferred technical and professional experience Basic programming skills and web development understanding, e.g. JAVAScript, HTML, CSS, SQL, Python Knowledge of ticketing tools like Salesforce, JIRA Knowledge of tools like Splunk, Grafana,Postman.

SE-2/MTS-2, 4+ yrs, Golang, VOIP, AWS/GCP, Microservices, REST APIs, MySQL/MongoDB, Kafka, Kubernetes, Jenkins, Git, ElasticSearch, Grafana. Strong in DS, Networking & DevOps. C2H via TE Infotech(Exotel), BLR, Convert 2 Perm @ssankala@toppersedge.com

We are looking for an experienced and proactive Application Support Manager to oversee and manage our technical support team. The ideal candidate will be accountable for the end-to-end engagement with customers, internal stakeholders, and the application support department. This role requires a deep understanding of technical support operations, problem resolution, process improvement, and the ability to manage escalations while maintaining high customer satisfaction. Key Responsibilities: Stakeholder Engagement: Accountable for all aspects of Piramals engagement with customers and key internal stakeholders. Performance Metrics: Responsible for metrics such as Customer Satisfaction (CSAT) and support request average time to resolution. Operational Management: Manage the day-to-day functions of the Application Support department, ensuring efficient and effective service delivery. Issue Resolution: Respond to escalated application support issues, ensuring timely resolution of complex technical problems. Process Improvement: Innovate, design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow, incident, and problem management. Reporting: Assess support statistics and prepare detailed reports on performance, trends, and findings. Training & Development: Oversee and evaluate the teams ongoing training efforts to ensure continuous skill development. Performance Management: Deliver performance evaluations, implement necessary training, and follow the disciplinary process as per company policy. Incident Communication: Communicate with all levels of management regarding Priority 1 and Priority 2 incidents. Technical Experience: Incident Management & Problem Resolution: Oversee incident management and drive the resolution of complex issues. Performance Monitoring: Monitor the performance and capacity of local applications and provide remediation plans to address performance and capacity issues. Stakeholder Communication: Communicate with all stakeholders on problem statements, solutions, intermediate issues, and overall status of work assigned. Requirements: Experience: 8+ years of experience in application support, with at least 3 years in a Technical Support Manager or a similar role in the Software Engineering Department or BFSI Industry. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications: Professional certifications such as ITIL are preferred. - Technical Skills: Deep understanding of Java-based applications, SaaS software, and administration, including troubleshooting experience with web and mobile-based applications. Preferred experience with web technologies such as JavaScript, React, HTML, and CSS. Strong understanding of Postgres, MongoDB, Kibana, AWS, and Linux servers in a production environment. Proficiency in REST API, Microservices, and Kafka. Experience with monitoring tools like Prometheus, Grafana, and logging tools like Loki. Knowledge of Docker, Kubernetes, and Cloud platforms is an added advantage. - Soft Skills: Strong communication skills (oral and written). Excellent problem-solving and analytical skills. Ability to prioritize and manage multiple tasks effectively. Strong time management skills and attention to detail.

We Advantum Health Pvt. Ltd - US Healthcare MNC looking for DevOps Analyst. We Advantum Health Private Limited is a leading RCM and Medical Coding company, operating since 2013. Our Head Office is located in Hyderabad, with branch operations in Chennai and Noida. We are proud to be a Great Place to Work certified organization and a recipient of the Telangana Best Employer Award. Our office spans 35,000 sq. ft. in Cyber Gateway, Hitech City, Hyderabad Job Title: DevOps Analyst Location: Hitech City, Hyderabad, India Work from office Ph: 9177078628, 7382307530, 9059683624 Address: Advantum Health Private Limited, Cyber gateway, Block C, 4th floor Hitech City, Hyderabad. Location: https://www.google.com/maps/place/Advantum+Health+India/@17.4469674,78.3747158,289m/data=!3m2!1e3!5s0x3bcb93e01f1bbe71:0x694a7f60f2062a1!4m6!3m5!1s0x3bcb930059ea66d1:0x5f2dcd85862cf8be!8m2!3d17.4467126!4d78.3767566!16s%2Fg%2F11whflplxg?entry=ttu&g_ep=EgoyMDI1MDMxNi4wIKXMDSoASAFQAw%3D%3D Job Summary: We are seeking a proactive DevOps Analyst to join our team, focusing on automation and product scaling support. In this role, you will play a critical part in optimizing deployment processes, ensuring system reliability, and supporting the scaling of our products to meet growing demand. You will work closely with development, QA, and operations teams to implement automation solutions and troubleshoot production issues effectively Key Responsibilities: Develop, maintain, and enhance automation scripts and tools to streamline deployment, configuration, and monitoring processes. Collaborate with engineering teams to support product scaling, ensuring high availability and performance. Monitor system health, identify bottlenecks, and proactively recommend improvements. Participate in incident management and root cause analysis for production issues. Manage CI/CD pipelines and integrate automated testing and deployment workflows. Support infrastructure as code (IaC) initiatives using tools like Terraform, Ansible, or CloudFormation. Assist in capacity planning and load testing to prepare systems for scale. Document operational procedures, automation workflows, and troubleshooting guides. Stay current with DevOps best practices, tools, and emerging technologies. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field, or equivalent experience. Proven experience in a DevOps or SRE role with a focus on automation and system scaling. Proficiency with scripting languages such as Python, Bash, or PowerShell. Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or Azure DevOps. Familiarity with container orchestration platforms like Kubernetes or Docker Swarm. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Strong understanding of Linux/Unix system administration. Knowledge of infrastructure automation tools like Terraform, Ansible, or Puppet. Experience monitoring tools such as Prometheus, Grafana, ELK stack, or similar. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication skills to collaborate effectively across teams Follow us on LinkedIn, Facebook, Instagram, Youtube and Threads for all updates: Advantum Health Linkedin Page: https://www.linkedin.com/showcase/advantum-health-india/ Advantum Health Facebook Page: https://www.facebook.com/profile.php?id=61564435551477 Advantum Health Instagram Page: https://www.instagram.com/reel/DCXISlIO2os/?igsh=dHd3czVtc3Fyb2hk Advantum Health India Youtube link: https://youtube.com/@advantumhealthindia-rcmandcodi?si=265M1T2IF0gF-oF1 Advantum Health Threads link: https://www.threads.net/@advantum.health.india HR Dept, Advantum Health Pvt Ltd Cybergateway, Block C, Hitech City, Hyderabad Ph: 9177078628, 7382307530, 9059683624

We have an urgent requirement for strong Lead Backend Developer with deep expertise in Node.js, Microservices architecture , and SaaS platforms . This is a high-priority position , and we need bench profile on immediate basis 1. Lead Backend Developer 10 - 12 Years Experience (with 70% hands-on development and 30% team management) Key Responsibilities: Design and develop scalable microservices for a cloud-native SaaS platform. Build and maintain robust RESTful APIs. Optimize performance, observability, and security in multi-tenant environments. Lead architecture discussions and conduct code reviews. Collaborate across teams to deliver high-quality features. Ensure best practices in coding standards, DevSecOps, and compliance. Must-Have Skills: Node.js (ES6+), Express.js Microservices, SaaS Architecture RESTful API Design & Security Message Brokers: Kafka / RabbitMQ / NATS SQL & NoSQL (PostgreSQL / MongoDB), Caching, Query Optimization AWS / Azure / GCP (S3, Pub/Sub, etc.) CI/CD, Docker, Kubernetes, Git Strong understanding of design patterns, clean code, scalability Excellent communication & documentation skills Preferred: Experience in insurance/financial domain Familiarity with Prometheus, Grafana, ELK stack API Gateway, RBAC/ABAC implementation

Key Roles & Responsibilities Min. 6 Years of experience into Design, implement, and maintain highly available, scalable,and secure infrastructure using Terraform (IaC). Manage and operate Kubernetes clusters (EKS) for microservices-based applications. Develop and maintain Docker containers and optimize build and deployment pipelines. Build and support AWS cloud infrastructure including EC2, S3, IAM, CloudWatch, andnetworking (VPC, ALB/NLB). Monitor infrastructure health and application performance using tools like Prometheus,Grafana, ELK, CloudWatch,. Handle incident response, root cause analysis, and postmortems for production issues. Collaborate with development teams to enforce CI/CD, automation, and SRE best practices. Implement and maintain observability, log aggregation, and alerting systems. Contribute to improving deployment reliability, latency, availability, and capacityplanning. Key Qualifications & Skill Sets Terraform: Hands-on experience writing reusable modules and managing multi-environmentdeployments. Kubernetes: Strong knowledge of cluster management, Helm charts, rolling updates, anddebugging services. Docker: Experience building, managing, and optimizing containerized applications. AWS: Proficiency with core services (EC2, VPC, S3, IAM, EKS,ELB preferred). Linux: Strong command-line and system-level troubleshooting skills. CI/CD: Experience with tools like Jenkins, or ArgoCD. Familiarity with scripting (Bash or Python preferred). Understanding of networking concepts, firewalls, DNS, TLS, load balancing. Preferred/Good to Have Experience with Karpenter, Service Mesh (Istio/Linkerd), or KEDA. Knowledge of PostgreSQL, Redis, Kafka,ELK in production. Exposure to security best practices: IAM, secrets management, TLS. Certification: AWS Certified SysOps/DevOps, CKA, or Terraform Associate.

We are looking for a skilled and motivated Software Engineer who excels in Java, data structures and algorithms, REST APIs, and Spring Boot to join our growing team. This role is key to building scalable, enterprise-grade applications and contributing to our innovative software development processes. This is a fantastic opportunity to solve complex challenges and contribute to the building and growing of cutting-edge technologies within a dynamic and collaborative environment. Responsibilities Collaborate with product owners and architects on making design decisions Develop end user application with high scalability and high throughput Provide technical and design guidance and create standards Improve, optimize and identify opportunities for improved software development processes Contribute to designing and maintaining enterprise applications Requirements 4+ years of experience with Java and open-source Java frameworks like Spring Boot At least 3 years’ experience working with microservices and distributed computing-based architectures on a large scale Hands-on experience with Java 8+ and REST APIs Strong knowledge of Data Structures and Algorithms - Stacks, Queues, Linked Lists, Trees, Searching, Sorting, String Manipulation, Greedy Algorithms Background in core and enterprise design patterns, object-oriented programming, and distributed computing Knowledge of creating and integrating APIs using REST and SOAP protocols, familiarity with gRPC/Thrift frameworks Capability to work with AWS tools such as S3, Lambda, DynamoDB, and API Gateway Proficiency in resiliency patterns (throttling, circuit breakers, bulkheading), error handling, and monitoring tools like Grafana, Kibana, and Prometheus Familiarity with Git or similar version control tools and monorepositories Experience in automated testing including TDD, Unit/Functional/Integration testing Understanding of security mechanisms like OAuth2.0, TLS, and OWASP best practices Ability to communicate effectively in both written and spoken English with external and internal teams

Job Description Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content. We are seeking a fulltime team member for our fantastic Network Operations Center in India. This is a great chance to join a fantastic Team with phenomenal career opportunities. We welcome Freshers and Returners to the workforce. Diversity is at the heart of who we are. We are seeking quick learners with exceptional communication skills. The ideal candidates must have attention to detail and thrive in the NOC arena and be open to innovation and change. The current team are a diverse mix of dynamic and enthusiastic professionals who enjoy fast paced career development and have fantastic opportunities to develop their career with us. The ideal candidates must be comfortable in an NOC environment, ready to troubleshoot client-side issues, monitor the health of our systems and applications and specific Transformation project activities as we continue to grow our Team and business. Our NOC Engineers play a critical role for Synchronoss in delivering highly scalable and reliable cloud platform solutions to our customers. The NOC is at the heart of our Customer Success and all we do. How you will help: Provide world class customer support to internal and external customers Monitor the networks to ensure its availability to all users Use your ability to manage multiple high priority issues under pressure Respond to automatically generated alarms produced by NOC monitoring software and by using tools and/or engaging Tier 2 & 3 support Facilitate Internal Bridge and send status updates during outages and severity 1 system issues Perform up checks on the various applications to ensure connectivity Monitor Facility Systems such as HVAC and power generators. Process and prioritize customer requests by phone, e-mail for service-related assistance applying to a variety of technologies Identify, diagnose and resolve problems of moderate complexity affecting network performance Follow prescribed trouble and operational procedures and aids in refining them to suit internal and customer needs Perform notifications and follows prescribed escalation procedures Document trouble tickets as actions are taken Record, update, and maintain outage notifications and announcements Shift based role that may include weekends Rotational support may be required Any other duties as determined to be needed by Management suiting the intent of the role Expected job duty breakdown: monitoring 80%, troubleshoot 5%, incident management 5%, training 5%, general administration 5% Who we have in mind: Working knowledge of Linux Basic knowledge of database preferably Oracle/Casandra database Basic knowledge of network elements. Excellent written, verbal communication skills and bridge handling capabilities Working knowledge of monitoring tools, including but not limited to Grafana (Prometheus, Thanos), SolarWinds, Zabbix Proactive production monitoring knowledge preferably for Cloud services, Analytics services Very good analytical skills and initial troubleshooting skills for most of production issues Very good documentation and coordination skills (both internally and externally) Flexible to work 10 hours shift based on company need Hands on experience in Incident Management, ITSM Problem Management (RCAs), CAB, CCT and change coordination/change management Working knowledge on Security alarms monitoring and log analysis (SOC) Very good presentation skills It would be great if you had: Associate degree; or equivalent experience and/or training; or, combination of both ITIL Foundation certified/experience in ITIL principles Assists the LAN Operations Support Technician team when required Assist SNCR SRE team with non-production application builds on REL (Redhat Enterprise Linux) environments. This includes bringing the application down, stopping web logic, deploying new code tags, restarting web logic, bringing up the application and then testing proper functionality Promethues, Thanos, Grafana administration which includes working with development teams to create and apply appropriate SQL expressions and triggers to properly alert stakeholders of potential problems to SNCR production environments. Experience: 2 to 5 years What we offer: Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents Determines if an incident needs to be escalated according to priority and severity of the issue Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements Ensure the closure of all resolved and end-user confirmed Incident records Drive cross functional and technical team collaboration during problem resolution Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues Identify potential problems and/or increasing trend of repetitive Incidents Initiation of a Bridge Call and War Room where required to facilitate restoration of services Provide guidance to the Incident Process Coordinators Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Manage workload through effective staff capacity management and scheduling Available for on-call and emergency response rotation as needed Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented Escalation of risks and issues to management/executives Technical Skills or Knowledge • ITSM Tools • APM and Infrastructure Monitoring Tools Preferred Technical Skills (Would be advantageous) ServiceNow DynaTrace Grafana This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

So, what’s the role all about? As a Specialist Cloud Operations Engineer, you will play a critical role in managing the Evidencentral cloud platform, a mission-critical, cloud-native solution serving Public Safety Customers globally. Your responsibilities will include deploying new systems, upgrading existing software and infrastructure in line with release cycles, and maintaining key platform services. With a strong focus on Azure alerting, cost management, and ensuring high availability, optimize cloud performance, and safeguard the reliability and scalability of the digital evidence solutions used in real-world law enforcement operations. How will you make an impact? Ensure timely deployment of new tenants and system upgrades in alignment with the software release schedule, ensuring all prerequisites are identified and requirements are gathered in advance. Review release notes to assess changes, conduct local validations, and mitigate potential deployment risks before rollout to production environments. Maintain accurate documentation and records of all configuration changes, adhering to change management and compliance standards. Proactively identify, report, and track defects or anomalies through incident management processes in collaboration with engineering and product teams. Manage Azure cloud infrastructure, including access control, certificate lifecycle, and policy enforcement to ensure secure and compliant operations. Deploy and optimize Azure alerting mechanisms to reduce noise, eliminate false positives, and deliver actionable insights. Conduct regular audits to identify and decommission unused services/resources, and drive cost-optimization strategies to meet cloud budget targets. Analyze alert trends to recommend performance improvements, including right-sizing or scaling resources using cost-effective solutions. Lead root cause analysis (RCA) and Serious Incident Reviews after service disruptions, ensuring lessons learned are applied to prevent future incidents. Forecast cloud costs based on current usage and anticipated growth, providing strategic insights to stay within budget while supporting scalability. Have you got what it takes? 8–12 years of experience in cloud Operations, Microsoft Azure Infrastructure. Strong hands-on experience with Azure services, including monitoring, deployments, access & certificate management. Proficiency in scripting using PowerShell, Bison, and LinqPad for automation and deployments. Experience managing Azure Windows Server environments and administering Azure SQL databases. Experience in configuring Application Monitoring and Dashboards (e.g., Grafana, Kibana). Experience working in an ITIL environment (e.g., Incident Management, Change Management). Cost management experience, including cloud budgeting, forecasting, and optimizing Azure spend. Understanding of Azure DevOps for CI/CD pipelines and automated deployment processes. Strong communication and stakeholder collaboration skills across Cloud Services, Product, Engineering, and Professional Services. Fluent in written and spoken English with the ability to document technical issues and resolutions. You will have an advantage if you also have: Microsoft Certified: Azure Administrator Associate (AZ-104) Azure Solutions Architect Expert (AZ-305) Azure Security Engineer Associate (AZ-500) FinOps Practitioner (Nice to have) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7123 Reporting into: Director Role Type: Individual Contributor

GCP Certified with Sr Architect Experience Designing and Architecture, GCP services (Compute Engine, GKE, Cloud SQL, BigQuery, etc.) containers and orchestration Terraform, Cloud Build, Cloud Functions, or other GCP-native tools IAM, VPCs, firewall rules, service accounts, and Cloud Identity Grafana – any Monitoring tool

Back-End Developer - Python Experience Range: 05 - 12 years Location of Requirement: Chennai Job Description Build and maintain the server-side logic, APIs, and databases that power web and mobile applications. Focus on performance, scalability, and data integrity. Desired Candidate Profile: Must-Have Skills: Python, SQL, Docker, Kubernetes Good-to-Have Skills: Scala, Clojure, Node.js, Typescript, Rest, GraphQL, Git, Terraform, Helm, Gitlab, OpenAPI, Oauth2.0 Soft Skills: Communication, English, Documentation Tools: Gitlab, Github, Datadog, JIRA, Prometheus, Grafana (nice-to-have)

Back-End Developer - C#/.NET Build and maintain the server-side logic, APIs, and databases that power web and mobile applications. Focus on performance, scalability, and data integrity. Experience Range: 05 - 12 years Location of Requirement: Chennai Desired Candidate Profile: Must-Have Skills: C#, .Net, SQL, Microservices, Docker, Kubernetes Good-to-Have Skills: Node.js, Typescript, Rest, GraphQL, Git, Terraform, Helm, Gitlab, OpenAPI, Oauth2.0 Soft Skills: Communication, English, documentation Tools: Gitlab, Github, Datadog, JIRA, Prometheus, Grafana (nice-to-have)

Job Description: Cloud Infrastructure & Deployment Design and implement secure, scalable, and highly available cloud infrastructure on GCP. Provision and manage compute, storage, network, and database services. Automate infrastructure using Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager. Architecture & Design Translate business requirements into scalable cloud solutions. Recommend GCP services aligned with application needs and cost optimization. Participate in high-level architecture and solution design discussions. DevOps & Automation Build and maintain CI/CD pipelines (e.g., using Cloud Build, Jenkins, GitLab CI). Integrate monitoring, logging, and alerting (e.g., Stackdriver / Cloud Operations Suite). Enable autoscaling, load balancing, and zero-downtime deployments. Security & Compliance Ensure compliance with security standards and best Migration & Optimization Support cloud migration projects from on-premise or other cloud providers to GCP. Optimize performance, reliability, and cost of GCP workloads. Documentation & Support Maintain technical documentation and architecture diagrams. Provide L2/L3 support for GCP-based services and incidents. Required Skills and Qualifications: Google Cloud Certification Associate Cloud Engineer or Professional Cloud Architect/Engineer Hands-on experience with GCP services (Compute Engine, GKE, Cloud SQL, BigQuery, etc.) Strong command of Linux , shell scripting , and networking fundamentals Proficiency in Terraform , Cloud Build , Cloud Functions , or other GCP-native tools Experience with containers and orchestration – Docker, Kubernetes (GKE) Familiarity with monitoring/logging – Cloud Monitoring , Prometheus , Grafana Understanding of IAM , VPCs , firewall rules , service accounts , and Cloud Identity

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. Why this role? This role is responsible for designing, implementing, and maintaining the infrastructure and automation solutions that support the software development and delivery lifecycle. It involves applying best practices in CI/CD, cloud infrastructure, system monitoring, and automation to ensure faster, secure, and reliable deployments. They collaborate closely with development, QA, and operations teams to streamline build, test, and release processes, ensuring they are efficient, scalable, and resilient. By fostering a culture of collaboration and continuous improvement, the role contributes significantly to improving development speed, operational stability, and overall quality across the R&D organization. What will you be doing? Key Responsibilities: Design, implement, and maintain scalable CI/CD pipelines using Jenkins and GitLab CI. Deploy and manage containerized applications using Docker and Kubernetes in AWS cloud environments. Develop and support test automation tools and libraries, primarily using Python. Monitor, troubleshoot, and enhance Linux-based systems to ensure reliability and performance. Collaborate with development, QA, and infrastructure teams to streamline and optimize the software delivery lifecycle. Assist in server configuration management using Puppet. Implement security practices, including automated compliance and security checks. Required Qualifications: Bachelor's degree in Computer Science, Technology, Engineering, or a related field. 8+ years of hands-on experience in Python development, automation, and scripting. Proven expertise with Jenkins and GitLab CI/CD pipelines. Strong practical experience with AWS, Docker, and Kubernetes. Deep understanding of Linux system administration and shell scripting. Experience with infrastructure-as-code tools such as Puppet. Familiarity with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, ELK). Strong problem-solving skills with a proactive, self-driven approach. Excellent interpersonal and communication skills, with the ability to work across functional teams. Comfortable working in Agile environments with an emphasis on continuous improvement. Awareness of CI/CD security best practices and compliance requirements. What do we offer? Development and growth opportunities within a global organization. Warm and friendly international working environment. Being part of an industry leader in sustainability.

Requirement: Knowledge of network engineering and experience working with vendors such as Juniper, Cisco or Arista Knowledge of and demonstrated ability in at least one of the following languages: Go, Python Expertise with Linux Experience with CI/CD, containers and/or virtualization, web servers, and databases Hands-on experience with observability tools such as Prometheus, Grafana, or the ELK stack Experience with automation frameworks (Salt preferred) Good knowledge of code versioning tools such as Git, and accustomed to multi-branches development

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have a challenging workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Your primary responsibility will be to ensure the highest availability of services across all environments, including production. You will design, deploy, and manage computing servers and virtual operating environments running critical services such as virtual network routers and firewalls, DNS, DHCP, and LDAP. The role involves evaluating business requirements, implementing solutions, automating workflows, maintaining servers, tuning performance, implementing server monitoring, and performing traditional UNIX sysadmin tasks including security, troubleshooting, preventative maintenance, and SSL certificate management. In this role, you will: Deploy and maintain infrastructure to host critical applications Automate repetitive tasks to improve efficiency Engineer solutions to enhance security, availability, and efficiency of infrastructure resources Key Qualifications Minimum 5 years of hands-on experience as a systems and storage engineer Strong knowledge of Linux distributions (OEL, RHEL, CentOS) utilities and programs Expertise with version control systems (Git, SVN) and automated build/testing tools (Jenkins, Vagrant) Experience in deployment processes Familiarity with backend storage systems such as NetApp, Isilon, Object Storage, etc is a strong plus, especially in environments leveraging Kubernetes/EKS Experience with configuration management tools (e.g., Puppet, Ansible) is required Expertise with enterprise-grade x86 hardware platforms Proficient in virtualization technologies (KVM, containers) Experience managing applications on Kubernetes clusters Familiarity with monitoring and alerting tools like Grafana, Prometheus, New Relic, Splunk, Dynatrace, PagerDuty, or similar Experience automating workflows using Python, Ruby, or Go Strong knowledge of IPv6, DNS, and DHCP Knowledge of hardware tuning to meet specific performance goals is a plus Expert understanding of operating systems, networking stack, TCP/IP, Linux bridges, and network interface drivers is highly desired Understanding of systems/application security and encryption Strong debugging and problem-solving skills Excellent verbal and written communication skills Note: This is a remote opportunity, with the position based out of Hyderabad. How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

About the Position This role involves developing and optimizing DevOps solutions tailored for the media and advertising sector, with a focus on cloud platforms and cost optimization. Successful candidates will drive the implementation of best practices and continuous integration/continuous deployment (CI/CD) pipelines to enhance development efficiency and system performance. Technical and Professional Requirements Candidate should have good experience into the following tech stack: GCP/Azure/AWS Terraform/Circle CI/GitLab CI Jenkins Monitoring Tools like Prometheus / Grafana / Dynatrace / New Relic/App Dynamics Experience in Cloud Cost Optimization Knowledge about Media Advertising domain and building DevOps solutions for it. Job Responsibilities: Facilitating the development process and operations. Identifying design flaws and performance bottlenecks. Capable of building suitable DevOps channels across the organization. Establishing continuous build environments to speed up software development. Designing and delivering best practices across the organization. Guiding the development team for any end-to-end solutioning from Cloud point of view. Educational Requirements: Any Graduate with 60% and above

Key Responsibilities: Manage and automate cloud infrastructure on AWS . Work with DevOps tools like Jenkins or Spinnaker , Terraform , Docker , and Kubernetes . Develop automation and integration using Java (mandatory) or Golang/Python . Implement and manage monitoring using Dynatrace , Splunk , Datadog , Prometheus , or Grafana (any one). Manage and optimize databases using DynamoDB (mandatory). Collaborate with cross-functional teams and ensure smooth operations. Communicate effectively with stakeholders. Requirements: 4-6 years of IT experience with 4+ years in AWS Cloud . Strong expertise in CI/CD, Infrastructure as Code, and container orchestration. Programming experience in Java (mandatory) or Golang/Python . Hands-on experience with at least one monitoring tool ( Dynatrace , Splunk , Datadog , Prometheus , or Grafana ). DynamoDB experience is mandatory. Excellent communication skills.

Hiring: Python Developer with Grafana Expertise- Immediate Joiners Preferred Location - Pan India Start - July Joiners only Experience - 6+ years What We're Looking For: Were urgently hiring a Python Developer who also brings strong hands-on experience in Grafana dashboard development and data integration. You'll be part of a team building monitoring and observability solutions for applications developed in Python, GoLang, and Flutter — and visualizing key metrics using Grafana . Must-Have Skills: Strong experience in Python development (backend) Deep hands-on experience with Grafana (creating dashboards, data visualization) Working knowledge of data sources like: Prometheus , InfluxDB , Elasticsearch Experience integrating APIs or logs into dashboards Exposure to real-time monitoring and alerting systems Nice-to-Have Skills: Basic understanding of Core Java Experience with GoLang or Flutter apps (optional) Familiarity with CI/CD pipelines Perks: No client interview Quick onboarding Great project exposure in monitoring/observability space

Key Responsibilities: Diagnose and fix performance bottlenecks across backend services, WebSocket connections, and API response times. Investigate issues related to high memory usage, CPU spikes, and slow query execution. Debug and optimize database queries (PostgreSQL) and ORM (Prisma) performance. Implement and fine-tune connection pooling strategies for PostgreSQL and Redis. Configure and maintain Kafka brokers, producers, and consumers to ensure high throughput. Monitor and debug WebSocket issues like connection drops, latency, and reconnection strategies. Optimize Redis usage and troubleshoot memory leaks or blocking commands. Set up or maintain Prometheus + Grafana for service and infrastructure monitoring. Work on containerized infrastructure using Docker and Kubernetes, including load balancing and scaling services. Collaborate with developers to fix memory leaks, inefficient queries, and slow endpoints. Maintain high availability and fault tolerance across all backend components. Requirements: Technical Skills: Strong proficiency in Node.js and TypeScript. Deep knowledge of Prisma ORM and PostgreSQL optimization. Hands-on experience with Redis (pub/sub, caching, memory tuning). Solid understanding of WebSockets performance and reconnection handling. Experience working with Kafka (event streaming, partitions, consumer groups). Familiar with Docker, container lifecycle, and multi-service orchestration. Experience with Kubernetes (deployments, pods, autoscaling, resource limits). Familiar with connection pooling strategies for DB and services. Comfortable with performance monitoring tools like Prometheus, Grafana, UptimeRobot, etc. Soft Skills: Excellent debugging and analytical skills. Able to work independently and solve complex issues. Strong communication and documentation habits. Preferred Qualifications: 3+ years of experience in backend development. Experience with CI/CD pipelines and production deployments. Prior work with large-scale distributed systems is a plus.

About the Role: We are hiring 4 experienced DevOps Support Engineers for a remote contract position. If you're proficient with Kubernetes, Snowflake, Python, Azure, ADF, and cloud infrastructure support, and are comfortable working in a CST overlap shiftthis is for you! Key Responsibilities: Platform Support & Maintenance Ensure high availability and performance of Kubernetes clusters and Azure infrastructure Monitor Snowflake pipelines, troubleshoot failures, resolve incidents Infrastructure Automation & Optimization Develop automation in Python for deployment, scaling, and monitoring Optimize Kubernetes configurations and Azure usage Data Pipeline Management Support pipelines in Snowflake and Azure Data Factory (ADF) Ensure reliability, integrity, and performance of ETL/ELT processes Security & Compliance Maintain RBAC, perform audits, enforce cloud security standards Collaboration & On-Call Support Participate in on-call rotations Work closely with QA, engineering, and product teams Document runbooks, processes, and incident resolutions Must-Have Skills: Kubernetes: Deployment, scaling, monitoring Snowflake: Data modeling, query optimization, troubleshooting Python: For scripting and automation Azure Services: Compute, storage, networking, identity ADF (Azure Data Factory): Pipeline creation and monitoring CI/CD & IaC: Jenkins, GitHub Actions, Azure DevOps, Terraform Monitoring: Prometheus, Grafana, Azure Monitor Strong communication and proactive troubleshooting skills Location: Remote Contract Duration: 6 Months Work Hours: Overlap till 12 PM CST (i.e., 2:30 PM to 11:30 PM IST)