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Graduate Trainee

Graduate Trainee

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Calix

1 years

0 Lacs

bengaluru karnataka

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

customer service windows analysis skills bachelor's degree scripting linux communication skills python

Work Mode

On-site

Job Type

Full Time

Job Description

This is a position based in Bangalore, India.
The duration of the apprenticeship program will be 1 year. In this role, you will work with cross functional teams ranging from Information Technology, Engineering Tools (software configuration management), development and solutions test staff supporting PON, Ethernet switching and routing software, subscriber management for Triple Play services, performance monitoring to network management to build, integrate, unit test and support software modules within a large-scale system.

Job Summary:

We are looking for Graduate Engineers to provide L1 technical support and monitoring for our systems and infrastructure. This role serves as the first point of contact for technical issues, ensuring high system availability and performance.

Key Responsibilities:

Provide 24x7 technical support for applications, servers, virtual infrastructure, and network issues.

Monitor alerts proactively using Zabbix, SolarWinds or similar, performing L1 troubleshooting, and escalating issues within SLA and meet MTTA and MTTN targets.

Monitor system performance, identifying, and reporting potential issues.

Manage escalations, communicating with clients and vendors as needed.

Manage Jira queue effectively, ensuring timely acknowledgment of tickets and meeting SLA requirements.

Monitor Slack and Teams for reactive issues and respond promptly to minimize MTTR.

Participate in incident management processes, including incident detection, response, and resolution.

Maintain accurate documentation of technical issues and resolutions
This role requires you to work in 24x7 rotational shift.

Required Technical Skills:

Server administration

OS skills (Windows, Linux, etc.)

Networking fundamentals (Routing, TCP/IP, DNS, DHCP, etc.)

Basic understanding of application architectures, (e.g. web, application, database)

Desired Technical Skills:

Scripting languages (Python, PowerShell, Bash, etc.)

Automation tools (Ansible, Jenkins, Terraform, etc.)

DevOps practices and tools (CI/CD, containerization, etc.)

Soft Skills:

Excellent communication and customer service skills.

Ability to work in a fast-paced environment with multiple priorities.

Strong problem-solving and analytical skills.

Experience:

Engineers who graduated in 2024 and 2025 with internship experience in system administration, technical support, or a related field would be an advantage.

About Us

PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at

[email protected]

Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow.

If you are a person with a disability needing assistance with the application process please:

Email us at
[email protected]
; or
Call us at +1 (408) 514-3000.

Calix is a Drug Free Workplace.

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