GM - Operations

JOB SUMMARY

General Manager Operations-AIMSR-DHH will serve as the Operational Head of District Government Hospital functioning under Public-Private Partnership (PPP) model. This role is responsible for overseeing the hospitals day-to-day operations, ensuring compliance with National Medical Commission (NMC) regulations/University related to Operations Processes, and liaising with government officials, politicians, MLAs, and other stakeholders. Strong leadership, strategic planning, and coordination is required to deliver high-quality healthcare services while maintaining operational efficiency and regulatory compliance.

DUTIES AND RESPONSIBILITIES

1. Operational Management

• To work closely with Medical Superintendent and Chief Operating Officer, to drive operational efficiency, enhance patient care, and collaborate with AHERF and the Corporate Leadership Team to achieve the institutions strategic objectives
• To oversee the operations of Apollo Institute of Medical Sciences & Research RTHC, Aragonda.
• Oversee all District hospital operations, including patient care services, facility management, and teaching and non-teaching staff
• Coordination.
• Ensure the hospital operates efficiently within the PPP framework, meeting service delivery and performance metrics.
• Implement and monitor standard operating procedures (SOPs) to enhance operational efficiency and patient satisfaction.
• Manage hospital resources, including medical equipment, supplies, and infrastructure, to ensure uninterrupted service delivery.
• Ensure effective collaboration with District Hospital to facilitate timely release and disbursal of government healthcare incentives- Dr. YSR Aarogya Sree and all other applicable schemes.
• To Work closely with government bodies to implement strategies that significantly reduce operational costs while enhancing service delivery.
• Address and resolve institutional issues amicably, fostering a collaborative and conflict-free working environment.
• To establish an appropriate operational structure to ensure timely decision-making and issue resolution, to establish the framework for proper communication, reporting, procedures, and administrative activity.
• To monitor OPD & IPD, coordinating health camps & increasing footfalls in the OPD as per the NMC/State University Regulations.
• To supervise and closely monitor day-to-day operations of Wards, General OT, Critical Care Units, Lab Services, Pharmacy, OP and IP operations and overall smooth functioning of patient service.
• Complying with various guidelines, codes, standards and practices as applicable for the hospital administration.
• Operational Oversight of Emergency Medicine Services at District Hospital, Coordination with Clinical Teams, Emergency Medicine department Infrastructure & Equipment, Emergency Preparedness & Protocols,
• Supervising the operations of purchase, inventory control and general supply of materials required for smooth functioning of the hospital issued by Govt Hospital.
• To co-ordinate & administer of hospital departments and services, maintenance of facilities and bio-medical equipment and procurement of hospital supplies to ensure uninterrupted high quality patient care.
• To Plan overall statutory requirements & accreditations for running hospital with skills in coordinating with authorities for compliance.
• To plan for adequate availability of medical, paramedical and support staff through training and deployment to ensure optimum utilization of resources.
• To automate the entire hospital operations, maintaining online & fully integrated software & network for the hospital, ensuring smooth functioning of the hospital infrastructure with the latest technologies, and implementing computerized systems.
• To liase with with the Faculty.
• Shall be a member of or head the various Hospital Committee as appropriate.

2.Compliance, Regulatory oversight, Quality, Ranking and Accreditation initiatives

• Ensure operations adherence to NMC regulations and MC regulations and Dr.NTR University of Health Sciences guidelines.
• Maintain compliance with state and central government healthcare policies, including quality standards and safety protocols.
• Prepare and submit reports including SAF, Annual declaration forms to NMC and regulatory bodies and government authorities as required.
• Oversee audits and inspections, addressing any non-compliance issues promptly
• To undertake any other particular duties which may be reasonably assigned to you by the Dean from time to time in respect to operations.

3. Liaison with Government Officials

• Act as the primary point of contact between the hospital and government officials, including district collector and state health authorities.
• Facilitate smooth communication and collaboration with government stakeholders to align hospital operations with public health objectives including Govt Medical Superintendent and other Govt Administrator.
• Negotiate and manage contracts, agreements, and obligations under the PPP model with government entities.
• Managing the services, looking after liaison, strategy and interactions with the Government Authorities (Hospital Regulatory) on behalf of the institution as well as internal stakeholders for better coordination.

4. Financial and Administrative Oversight

• Develop and manage the hospitals operational budget in collaboration with the finance team.
• Monitor financial performance, ensuring cost-effectiveness while maintaining quality standards.
• Implement performance tracking systems to evaluate staff and departmental efficiency.

5.Contract Monitoring & Administration

• Monitors specified contracts (i.e. Pest Control, Security Services etc)
• Authorizes payment up to signing authority for specified contracts
• Authorizes completion of work for specified contracts.
• Ensures safe work agreements are current

6. SUCCESS FACTOR(KPI)

• Operational Efficiency
• Smooth Hospital Operations between Govt & AIMSR
• Incident Reporting
• Liaison with Officials
• Adherence to SOPs
• Quality accreditation standards
• Patient safety
• Financial Operations efficiency and adherence to Budget/AOP.