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Jaggaer
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Global Provisioning Analyst

Global Provisioning Analyst

Jaggaer

3 - 5 years

5 - 7 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

ticketing sales xml customer support web designing html professional services application software graphic tools salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role as a Global Provisioning Analyst, you will be joining the Global Provisioning
Team. GPT is responsible for the provisioning and deprovisioning of every customer at JAGGAER. Prior to a customers product implementation with our Professional Services team, the JAGGAER product must be correctly configured based on the specifications provided by the Sales team. In this role you will be directly responsible for that configuration.

Principal Responsibilities

Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies, and core technologies.
Complete tasks associated with the provisioning, deprovisioning, and application configuration on multiple platforms, databases, and consoles.
Update platforms, systems, and ticketing databases.
Adhere to global process, procedures, and contractual SLA s.
Collaborate with other teams to fix technical issues of low to medium complexity.
Contribute to updating and maintaining GPT documentation.
Oversee the customer onboarding and offboarding tasks to ensure that the
business processes agreed with Finance and Sales Ops are followed.
Collaborate with Customer Support, Sales, Professional Services, Engineering,
SaleOps and Product teams.
Manage users, licenses, and module access to comply with contractual terms.
Interface and point of contact with Third Party partners for account maintenance.
Coordinating data extracts/exports across multiple platforms.

Position Requirements

Bachelor degree required (degree in STEM field preferred)
3-5 years of experience working with software applications - Software-as-a-Service (SaaS) webbased environment preferred.
Experience with web design (HTML, XML, CSS) including layout and graphics that comply with UI/UX guidelines.
Experience with graphics tools.
Understanding of simple database concepts
Ability to act independently, but also be a great teammate.
Ability to handle multiple projects simultaneously under tight time constraints.
Excellent verbal and written communication skills.
Ability to learn complex software committed to being a lifelong learner.
Experience with ticketing databases such as SalesForce and JIRA/Atlassian.
Ability to review system logs and test configurations for APIs, interfaces, and endpoints

What We Offer:

At JAGGAER you ll find great benefits, empowering culture, flexible work environment, much more!

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Global Provisioning Analyst