Global HR Operations Specialist

Global HR Operations Specialist

Roles and Responsibilities

Onboarding & Offboarding:

• Manage the end-to-end onboarding and offboarding processes according to defined

  SLAs (Service Level Agreements)

  .
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions.
• Trigger communication workflows and ensure document compliance.

Employee Helpdesk Management:

• Resolve

  HR-related help requests

  in a timely and empathetic manner.
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries.
• Maintain documentation and response logs for audits and process improvements.

Compliance & Labor Law Adherence:

• Stay updated with labor laws and statutory regulations in assigned countries.
• Ensure all

  HR

  processes and documentation are compliant with local employment laws.
• Work closely with legal teams to implement policy updates.

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests.
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics.
• Identify process gaps and suggest continuous improvement initiatives.

Skills Required

• Experience:

  03 years

  of experience in

  HR

  operations or employee lifecycle management.

• Technical Knowledge:

  A strong understanding of

  HR

  processes and local labor laws (

  India

  region is a plus).

• Communication:

  Excellent communication and stakeholder management skills.

• Problem-Solving:

  The ability to work in a fast-paced, global environment and resolve help requests in a timely manner.

• Software:

  Familiarity with

  HR

  systems (

  e.g., Zoho People, BambooHR

  ) is a plus.