Global Finance & Quote-to-Cash Consumption Office CSM

Role Overview: At SAP, the role of the CFO is expanding as organizations navigate rapid geopolitical changes impacting the global economy. The Global Finance & Quote-to-Cash Consumption Office is being established to drive customer success by empowering Customer Success Managers with training, resources, and strategic support. As a team member, you will focus on driving adoption & consumption of Finance and Quote-to-Cash products, improving customer satisfaction, and creating lasting value while reducing churn. Key Responsibilities: - Execute key programs driving customer adoption and feature utilization - Strengthen customer relationships through targeted outreach and advocacy programs - Analyze risks and implement retention strategies to reduce churn - Collaborate with cross-functional teams to empower regional Customer Success Managers - Drive meaningful impact in responsible sub-solution areas Qualifications Required: - Strong knowledge of Finance and Quote-to-Cash products - Ability to work directly with customers to improve satisfaction and ensure usage of purchased solutions - Commitment to creating lasting customer value and reducing churn risks Additional Company Details: SAP is a market leader in end-to-end business application software and related services, with a focus on innovation and inclusion. The company values Equal Employment Opportunity and provides accessibility accommodations for applicants with disabilities. SAP emphasizes a culture of health, well-being, and flexible working models to ensure every employee can thrive. The company is committed to unleashing all talent and creating a better world. If interested in employment with SAP, applicants can request accommodation or special assistance by emailing the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification with an external vendor. SAP's recruitment process includes guidelines for ethical AI usage, and any violation may result in disqualification from the hiring process. Requisition ID: 437910 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid,