Global Fees Product Delivery Specialist

Description:

You are a strategic thinker passionate about driving solutions in product delivery and client service. You have found the right team.

As a Product Delivery Specialist within Core Products & Services team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Partner with Product Owners to coordinate and execute the delivery of technology products and services within the Global Fees Organization.
• Collaborate with cross-functional teams, including product, technology, and operations, to ensure successful implementation.
• Utilize project management and delivery tools such as JIRA and Scrum Management to track progress and manage timelines.
• Communicate updates, gather feedback, and address issues with business partners to ensure alignment and satisfaction.
• Develop and maintain comprehensive delivery documentation, including planning status reports and client communications.
• Identify and implement process improvements to enhance delivery efficiency and effectiveness.
• Support post-delivery activities, including training, troubleshooting, and ongoing client support.
• Manage intake processes and program prioritization to optimize resource allocation.
• Ensure quality standards are met throughout the delivery lifecycle.
• Facilitate meetings and coordinate tasks to drive project momentum.
• Monitor and report on project status to stakeholders and leadership.

Required qualifications, capabilities and skills

• Graduate/ post graduate with at least 5 years of relevant product experience.
• Proven experience in technology product delivery or project management in a global organization.
• Understanding of technology products, terms, and services, with the ability to quickly learn new tools and systems.
• Excellent communication and interpersonal skills, with a focus on client satisfaction.
• Experience with project management tools (e.g., JIRA) and delivery methodologies (e.g., Agile, Scrum).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to quality.
• Ability to work independently and collaboratively within a team.
• Flexibility to accommodate different time zones.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred qualifications, capabilities and skills

• Basic banking knowledge.
• Experience supporting project management activities and cross-team collaboration.
• Demonstrates strong initiative as a self-starter, with excellent listening, note-taking, and organizational skills.
• Effective communication and presentation abilities, open to feedback, and quick to adapt.
• Familiarity with JIRA for project management.