Global End User Support (L1)_1+ years_ WFO _Noida

#####Looking for immediate joiner

If Interested please send your CV to rithika.b@cielhr.com.

Kindly note :We are looking out for candidates who are currently in Noida because its face to face interview.

Role :Global end user(L1 Support)

Exp: 1+ years

Job Type: Long term C2H (Payroll with CIEL HR)

Notice: Immediate Joiners are highly preferred

Job Location: Noida

(WFO Night shifts (Rotational)

We are looking out for a candidates who are having excellent com and experienced with global support.

Service Desk and Remote Desktop Installation and Troubleshooting Job Description Responsible for providing the first point of contact for internal customers. Responsible for providing hardware, software, servers, printers, Networks, communication and procedural support over the phone and online in an effort to aid our business units in operating in an effective and efficient manner. Provides resolutions to problems in a professional, timely and cost effective manner. Available for on call support 24/7/365 Job Description

• Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), SCCM, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
• Must have experience in troubleshooting MAC devices (optimization, mac troubleshooting),
• Minimum 2+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office etc.
• Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
• Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.
• Provides troubleshooting and support.
• Analyzes customer needs to determine functional and cross-functional requirements.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• When applicable, provide suggestions for process and procedure improvement.

Qualifications/Education • 2-3 years of directly related experience supporting Remote installation and troubleshooting.

• Degree or Technical Training.
• Experience in business applications and infrastructure technical support.
• Experience in an ITIL environment.
• Experience in a Lean or Six Sigma environment.