87 Global Delivery Jobs - Page 3

Current position is under ALMT IT SDL Data Management team scope to contribute in individual capacity on development, enhancements, and maintenance support activities for multiple applications by efficiently utilizing continuous improvement and agile methodology. Responsibilities Direct Responsibilities Application designing / development / testing / support / enhancements / bug fixing. Interact with functional and technical representatives of project teams in order to understand business functionalities, technical modules, integration mechanism and data sources. Prepare test plans and conduct Unit Regression Testing. Create prototype for proof of concept and business requirements validations. Ensure that the project and organization standards are followed during various phases of software development lifecycle and day-to-day development work. Estimate efforts, schedule for various modules, and meet deadlines. Technical and Release Documentation To work with teams to help solve complex technical problems To ensure that application is of good quality, ensure any issues are fixed on priority. To work with teams to help solve complex technical problems Work towards initiatives to improve processes and delivery efficiency Contribute towards recruitment efforts - both for the team as well as for the organization Contribute towards innovation; suggest new technical practices for efficiency improvement. Conduct Code reviews Contributing Responsibilities Contribute towards innovation, suggest new technical practices to be investigated Contribute towards initiatives to improve processes and delivery Contribute towards recruitment efforts - both for the team as well as for the organization Technical Behavioral Competencies Mandatory Technical Skills: Strong hands on knowledge on SAP Business Objects - Webi Report Designing (BI4.2 or BI4.3 version) Strong knowledge on SAP Business Objects - IDT Universe Designing (BI4.2 or BI4.3 version) Strong knowledge on Database SQL query writing (Procedural programming like Procedures, Functions, Triggers etc.) Experience in technical analysis and Database/ Datawarehouse designing Ability willingness to learn work on diverse technologies (languages, frameworks, and tools) Thorough understanding of complete Software Development Lifecycle Self-motivated, good interpersonal skills and inclination to constantly upgrade on new technologies and frameworks. Good communication and co-ordination activities. Nice to have Skills: Knowledge/ experience on Sybase ASE/ Sybase IQ Database Knowledge on Linux/ Unix environment including Shell Scripting. Exposure to Financial Domain. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Client focused Attention to detail / rigor Ability to collaborate / Teamwork Adaptability Transversal Skills: Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

The Technology Architecture unit of the Corporate and Institutional Banking division plays a key role in this major evolution. Responsible for ensuring that its technological strategy meets CIB's challenges, the TA entity operates in this dynamic, international, bilingual English-French environment. The candidate will maintain and drive the technology standards framework and governance and will implement strong project management practices. Direct Responsibilities Maintain and update the Manage Technology Standards procedure, including publication of the controls Maintain the catalogue structure (add fields, new lookup/reference tables etc) and documentation, support any query from any user, inside and outside of architecture Regular meetings with the "Technology owners" for recertification (review of status, use cases etc...) Maintain all technology catalogue related KPIs / PowerBI reports Liaise with ITG (ITGA) on Technology standards related tasks: gap analysis with group catalogue, followup on exception requests etc. Upcoming: Organize and animate the Technology Management Operational Committee (biweekly meeting): prepare slides, maintain and track action log, animate the meeting Upcoming: Maintain the Technology Architecture SNow catalogue of requests: create/update/delete request types, assign raised requests within the team Contributing Responsibilities Contribute towards innovation; suggest new technical practices for efficiency improvement Contribute towards recruitment efforts for the team Technical Behavioral Competencies Mandatory Skills: Technology Standards Management: Maintenance of the catalog of technological standards: Own and drive the recertification process with the "Technology owners" (Periodic review meetings and governance, review of status, use cases etc...) Consulting with the team for technology choices and release status Monitoring for the maintenance of roadmaps, end of support dates etc... Integration of "Business Software Packages" into the catalog, in collaboration with business entities, technical architecture, production Animate operational committees (Prepare slides, Project management, track actions) Definition and implementation of reporting (PowerBI) Exposure to breadth of technologies used in finance domain Program management: Strong project management and organization and planning skills. Experience in driving governance meetings with Senior leadership teams (CXO level) Experience in working in a multi-cultural environment. Dynamic proactive, reaching out to people Nice to have Skills: Python scripting to perform ad-hoc data analysis on the catalogue, Automate tasks French speaking Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Decision Making Attention to detail / rigor Ability to collaborate / Teamwork Communication skills - oral written Transversal Skills: Analytical Ability Ability to develop and leverage networks Ability to anticipate business / strategic evolution Ability to inspire others generate people's commitment Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

Global Market Quantitative Research (GMQR) Team is responsible for most aspects of quantitative research within the Global Market universe, covering Interest Rates, FX, Credit, and Equity. There are teams in London, New York and Asia supporting trading activities of the flow and structured desks. They are responsible for the development of pricing, risk, margin, and profitability models and their implementation in the global analytics library. GMQR Resources Financing Optimization provides expert solutions to the financing activities for both client-facing activities and internal cost optimization. It covers the calculation of liquidity and balance sheet metrics, the optimization of funding costs and the automation of the inventory management platform. The team develops sophisticated models and put in place the infrastructure and the technology to develop, support and optimize the activity. Responsibilities Within GMQR Resources Financing Optimization, the role focuses specifically on Liquidity and Balance Sheet metrics. This is a front office Associate quantitative research role. Participate to the development of the framework in C# used to calculate liquidity and balance sheet metrics of Global market activities. The scope covers all business lines, products and asset class of Global Markets. Develop the tooling that gives Trading operators the ability to understand all aspects of the calculation and allow them to steer the metrics efficiently daily Provide expertise and support to the users of the application Take an active part in all front office activities by collaborating with other functions (Trading, Sales, IT and Market Risk) and Research globally and develop relations with various stakeholders. Technical Behavioral Competencies Graduate degree in mathematics or computer engineering with strong analytical skills. Knowledge of finance is a bonus. Strong analytical skills and technical background in mathematics, computer science or finance. Prior programming experience in C# or other object-oriented programming languages. Reliable and Detailed-oriented Knowledge of statistics as well as optimization algorithms. Effective communication skills, ability and willingness to engage the business Delivery focused and willingness to collaborate with other teams. Familiarity with Liquidity and Balance Sheet topics Resources is a plus Skills Referential Behavioural Skills : Attention to detail / rigor Critical thinking Communication skills - oral written Ability to collaborate / Teamwork Transversal Skills: Analytical Ability Education Level: Bachelor Degree or equivalent

As an Associate/ Associate Level 1, you will be responsible to manage the daily operations/ workflow relating to various client portfolios across global markets, ensuring high-quality service to internal and external clients of BNP Paribas. You will be expected to have knowledge of investment Banking operations. Direct Responsibilities Process transactions accurately within agreed timelines and TAT/SLA. Ensure error-free processing and address discrepancies with due diligence. Collaborate with internal teams and escalate unresolved issues promptly. Maintain effective communication channels with peer groups. Participate in cross-training and periodic knowledge sharing within the team. Regularly update and maintain accurate process documentation. Participate in brainstorming sessions to share best practices and ideas. Liaise with Process Associates, mid office staff, Relationship Managers, clients and international team members. Ensure adherence to Compliance and Risk management policies and report potential risks/issues. Conduct regular self-checks to ensure that all processes and transactions meet the required standards and guidelines. Technical Behavioral Competencies Thorough understanding of all Capital market, Financial Instruments, Investment banking processes and above average accounting skills Proficient in Microsoft Office Applications and strong MS Excel skills required. Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills. Capacity to deal with high volumes of activity. Ability to work as part of a team. Prioritizes multiple tasks and meets deadlines. Ability to work in shifts as required. Specific Qualifications (if required) Graduate/Postgraduate with 6 months to 2 years of experience with Investment Banking background. Knowledge of Capital Markets, Financial Instruments, and Investment Banking. Proficient in MS Office, especially Excel. Strong analytical, organizational, and interpersonal skills. Ability to handle high workloads, prioritize tasks, and meet deadlines. Team player, flexible to work in shifts. Skills Referential Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral written Client focused Creativity Innovation / Problem solving Transversal Skills: Analytical Ability Ability to understand, explain and support change Education Level: Master Degree or equivalent

Role & responsibilities: Contributes to business growth by achieving Open Automation's targets through the delivery of successful, innovative, and high-quality projects Acts as a Technical Domain Expert within assigned global regions for Open Automation Solutions (OAS), primarily EcoStruxure Automation Expert-based solutions Ensures successful delivery of proposals and projects through direct engagement with Global/Regional Sales and Delivery teams, OAS Pre-Sales, OAS Delivery, R&D, and Centers of Excellence Educates and empowers Regional Pre-Sales & Global Delivery with best practices, templates, and productivity tools Accountable for the profitable growth of projects within assigned region Serve as the Technical Authority for assigned OAS proposals and projects Act as the Technical Authority for OAS across Process Automation (including IA GDO and the wider IA) Participate in customer meetings within assigned regions (virtually or in person as required) Provide visibility to regional updates on Open Automation opportunities and challenges Drive engineering excellence and consistency Define OAS requirements to support the development of training, tools, and standards by Global Engineering and Services (GES) Define enhancements to ensure development, deployment, and adherence to tools and processes meet OAS requirements Act as a conduit/link to the PA Offer group, Incubator, R&D, and other SE Business Units Preferred candidate profile 10+ years experience with automation systems projects execution/delivery, with minimum of 4 years in lead technical and/or project management role Experience with automation systems proposals in terms of validation/benchmarking, architecture generation, sizing & estimation tools is a strong plus Knowledge of open automation solutions, tools & standards is a plus Fluency in English (oral and written) Culturally sensitive and globally aware Strong ability to collaborate w/ diverse teams, influence, quick learner with critical thinking & passion for trying new things Willingness to travel internationally and regionally (as per business requirements

An Introduction to Codal Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence. At Codal, you will collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. You will also be part of a community that promotes long-term success, not just for our clients, but for each other. We will help you develop a professional roadmap that takes your career to new heights. Who will you be working with We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever needed to deliver successful projects Role summary The Senior Delivery Manager is responsible for ensuring the successful delivery of client projects within the Codal portfolio. This includes managing project health, resolving delivery risks, aligning with internal and client stakeholders, and driving continuous improvements across PMO and Engineering practices. A key focus of this role is identifying and turning around at-risk or underperforming projects to ensure successful outcomes, high client satisfaction, and internal team alignment. What will you be doing Project Oversight & Recovery Oversight of multiple high-complexity projects or programs across various accounts or client groups, including both client engagements and internal initiatives. Proactively identify at-risk projects by monitoring delivery health indicators such as scope creep, missed timelines, quality issues, and team/client escalations. Develop and execute turnaround strategies, including team restructuring, updated delivery plans, and stakeholder alignment. Identify, scope, and present upsell and expansion opportunities with assigned accounts, ensuring alignment with client needs and promoting business growth. Cross-Functional Delivery Management Oversee the delivery process across both PMO and Engineering, ensuring adherence to standards (BE, FE, DevOps, QA) while continuously scrutinizing and adjusting practices for optimization. Identify and bridge collaboration gaps across all departments, including Engineering, while working closely with engineering leads to determine and implement sensible solutions (e.g., automation coverage, DevOps configuration issues). Support the enforcement of project governance (RAID logs, documentation standards, sprint reviews, QA best practices). Guide large teams in process development, financial management, and work scoping to drive quality and efficiency. Team Leadership & Development Oversee, lead, and guide the AMD PMO team while supporting individual performance, career development, and achieving overall team objectives. Promote team morale and cohesion by fostering a culture of transparency, collaboration, and accountability. Participate in team and cross-capability recruiting, interviewing, and staffing initiatives to ensure a high-performing, cohesive team. What you need to be successful (Requirements) 10+ years of experience in project management, program management, or delivery leadership within a consulting or digital agency environment. 4-5 years of supervisory experience managing and mentoring junior/mid-level talent. Fully integrated (UX/UI design, development, testing, etc.) delivery experience is required. Demonstrated experience in managing high-complexity projects across multiple accounts, with a proven track record of delivering quality work on time and within budget. Strong background in working with cross-functional teams, including engineering, product management, and design. Exceptional leadership skills, with experience guiding teams and supporting career growth and development. Experience working with PMOs and engineering practices, including familiarity with automation, DevOps, and best practice standardization. Excellent communication skills, both written and verbal, with an ability to effectively convey ideas to clients and internal teams. Need another reason to hit the apply” button? Codal is a global agency with over 200 employees, and offices in the US, UK, and India We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work. Company-sponsored lunch every Wednesday. A cricket team that regularly participates in city cricket leagues specific to Ahmedabad's IT companies We are located office in a prime location in Ahmedabad with a delicious restaurant, a large lawn, a cafe, and many other amenities inside the building Flexible working hours. Health Insurance: Comprehensive medical coverage for employees and their dependents Maternity/Paternity Leave: Additional time off and support for new parents Professional Development: Opportunities for training, workshops, and conferences to enhance employees' skills and knowledge Accidental Insurance We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Technical Delivery manager _ Bangalore /Pune _ Immediate Experience: 12 plus years Locations: Any Accion Labs offices, Preference is Bangalore or Pune in a hybrid model Notice Period: Immediate joiners are preferred; We can also consider candidates who can join within 15-20 days. Role: Technical Delivery manager Preference experience: Candidates who have extensive experience in implementing and delivering projects with application or product development background with the emerging technologies OR Candidates with extensive experience in handling and delivering data engineering projects. Must be a technical manager, should understand the latest tech stacks Should have been a techie in the initial career either into programming or data engineer fields. Lets connect for more details. Please write to me at mary.priscilina@accionlabs.com along with your cv and with the best contact details to get connected for a quick discussion.

Lead software delivery across IoT, cloud (Azure/AWS), and web/mobile platforms. Manage global clients, drive DevSecOps, data science, system design, and scalable SDLC execution. Ensure cross-functional alignment and timely delivery.

Oracle HCM Cloud, Labor and Absence Functional Consultant,Implementation of Oracle HCM Cloud OTL and Absence modules using Agile methodology,Global delivery environment,Agile/Lean development methodologies,process functional areas of OTL and Absences

Job Title: Chief Delivery Officer (CDO) Reports To: Chief Executive Officer (CEO) Location: Juinagar Mindspace, Navi Mumbai About ReBIT: ReBIT (Reserve Bank Information Technology Pvt. Ltd.) is the central banking technology arm of the Reserve Bank of India. As a wholly owned subsidiary, ReBIT delivers secure, scalable, and specialized IT solutions that power RBIs digital ecosystem. With a fast-growing team of 1,200+ professionals across Mumbai and Bangalore, ReBIT blends deep regulatory insight with cutting-edge capabilities in software engineering, cybersecurity, and enterprise IT—driving innovation, trust, and resilience for India’s central bank Position Overview: The Chief Delivery Officer (CDO) is responsible for ensuring the successful end-to-end delivery of central banking enterprise products, projects, and services using the Enterprise Platform hosted Cloud or On-Prem infrastructures. This executive plays a critical leadership role in aligning delivery objectives with strategic business goals, advancing global standards & best practices across domain and technology, enhancing customer satisfaction, and driving excellence in quality, timelines, and cost-efficiency. The CDO collaborates closely with cross-functional teams and centre of excellences to scale delivery frameworks, enhance execution capabilities, strengthen governance and drive continuous improvement across all engagements. Key Responsibilities: End-to-End Delivery Leadership: Spearhead the planning, execution, and governance of all client and internal deliveries, ensuring alignment with business goals and client expectations. Technology Integration: Embed advanced digital technologies, AI, ML, RPA and automation solutions to transform traditional delivery ecosystems into future-ready platforms. AI-Driven Insights: Drive data-centric decision-making by implementing AI/ML-powered reporting and analytics across delivery pipelines for real-time risk management and forecasting. Customer Success & Engagement: Foster a culture of customer engagement by ensuring proactive communication, value creation, and sustained delivery excellence. Cross-Functional Collaboration: Partner closely with technology, product, and business leaders to ensure delivery is seamless, scalable, and strategically aligned. Operational Excellence: Drive continuous improvement initiatives, optimize processes through Agile/DevOps frameworks, and ensure delivery SLAs, KPIs, and quality metrics are met. Talent & Leadership: Build, mentor, and lead high-performing delivery and technology teams, focusing on upskilling around AI competencies and innovation through dedicated Centre of Excellence and best-practice frameworks. Strategic Visioning: Provide visionary leadership to evolve delivery capabilities in line with emerging technologies, global standards & best practices, market shifts, and customer expectations. Financial Oversight: Own delivery-related financial planning, forecasting, and budget management. Partner with Finance and Business leadership to align delivery performance with financial goals Qualifications: Bachelor’s degree in Business, Technology, Engineering, or related field (MBA or equivalent preferred). 23-28 years of experience in delivery, operations, or consulting roles, with at least 5 years in a senior leadership position. Proven track record of successfully leading large-scale project or service delivery in fast-paced environments. Strong understanding of delivery methodologies (Agile, Waterfall, hybrid). Exceptional leadership, strategic thinking, and stakeholder management skills. Experience with enterprise clients, digital transformation projects, or SaaS delivery (if applicable). Proven understanding of emerging technologies, with a strong grasp of AI, automation, cloud ecosystems, and data-driven innovation to future-proof delivery models and foster competitive advantage. Preferred Competencies: Strategic & Operational Leadership Project/Program Management Excellence Client Relationship Management Team Development & Coaching Risk Management Technology Enablement & Digital Savvy Financial & Commercial Acumen Employment Type All positions are on fixed-term contract on a full-time basis exclusively for ReBIT, initially for a period of five years, extendable by mutual consent

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

Empanelment of trainers, vendors & Authorized Partner. Class activity- Course creation, trainer creation, scheduling, Virtual training link creation on Webex & sharing the details to Client & participants. Updation & maintain of trackers, Feedbacks Required Candidate profile 5-10yes exp. in handling sourcing trainers, operations , delivery and trainings closing activities. End to end training delivery handling. Excellent communication to handle US & EMEA region trainings.

Responsible for the overall HTR Account Delivery across streams – Delivery, Transformation & COE ,Reserves Transformation Solutions , Process Excellence Deep experience (Global Delivery +Transformation) in HR BPS industry (across multiple verticals )

We are seeking a dynamic and experienced Head of Delivery to lead our project delivery organization. This role will oversee the performance and outcomes of 5+ Sr. Delivery Leads, 15+ Delivery/Project Managers, and ensuring projects are executed to high standards, within scope, on time, and with optimized resource and cost efficiency. The ideal candidate is both a strategic thinker and a hands-on leader with deep experience in platform-based service delivery. Key Responsibilities Managing Team Size: 5+ Sr. Delivery Leads, 15+ Delivery/Project Managers, ~120+ Technical project resources ? Strategic Delivery Management • Oversee project delivery health across all accounts. • Align delivery operations with business growth goals. • Develop frameworks for scalable, repeatable delivery excellence. Leadership & Team Management • Manage and mentor Delivery Managers. • Define KPIs, monitor performance, and lead quarterly reviews. • Foster a culture of ownership, collaboration, and accountability. ? Client Relationship & Stakeholder Engagement • Serve as escalation point for critical delivery challenges. • Build executive-level client relationships. • Ensure high CSAT and retention of long-term accounts. Financial & Operational Efficiency • Drive profitability by managing margins, resource utilization, and project budgets. • Optimize bench vs. billable ratios. • Partner with Finance to forecast resource demand and revenue. Governance & Quality Assurance • Implement delivery frameworks and SOPs. • Ensure platform-specific best practices (MuleSoft, Salesforce, Snowflake). • Audit project documentation and delivery hygiene. Innovation & Continuous Improvement • Encourage reusable asset development (accelerators, templates). • Promote Agile and DevOps methodologies. • Lead retrospectives and process optimization initiatives. Qualifications : • 12+ years of delivery experience in IT/consulting services. • Strong understanding of integration ecosystems (MuleSoft, Salesforce, Snowflake). • Proven track record in managing multi-million dollar delivery portfolios. • Hands-on experience with Agile, Scrum, and DevOps tools. • Strong interpersonal, leadership, and commercial negotiation skills. Nice to Have • Certification in any of the platforms (MuleSoft/Salesforce/Snowflake) • PMP, SAFe, or Agile certifications • Experience in client-facing roles across global geographies

The Global Delivery Manager will be responsible for a team of consultants working on the delivery of NetSuite projects. This role’s primary functions will be both hands-on involvement in project teams, and overseeing projects being delivered by direct reports. The position will be a liaison with business stakeholders and the project team and will possess the ability to uncover business requirements, technical strategies and be able to create and effectively demonstrate solutions that address client requirements.. This position will involve overseeing a team of up to 6 consultants and is responsible for compliance and adherence to consistent delivery standards. The ideal candidate will provide visible leadership, accountability, and authority over high-profile projects and should have an inclination for team building and career advancement of team members. Plative is a fast-paced agile environment and the Global Delivery Manager has a significant impact in transforming the technology landscape at our client and partner organizations.. The working hours for this position are from 3-11PM IST.. Responsibilities:. Liaison with clients and North American team on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame. Actively manage stakeholders’ expectations, resource alignment, and possible conflicting priorities across projects. Mitigate project risks and remain the escalation point for internal and external teams. Ensure adherence to Plative delivery structure and project management methodology during implementation of the solution. Review and advise on project changes to budget, scope, milestones, and release dates. Triage opportunity support requests from Sales and North American team members to support pre-sales activity. Participate in sessions with clients and other team members to understand business requirements and business processes analysis. Manage, facilitate and review project delivery and build components as necessary. Manage end-to-end delivery of complex solutions to multiple clients. Develop and contribute to data migration and/or system integration strategy. Deliver strategic business reviews to educate clients on key platform trends and considerations. Oversee dev/consulting efforts for Intellectual Property development as sanctioned by leadership team. Provide appropriate resources as needed to support IP development. Communicate reports regarding project status, risk management and escalation of issues.. Be a client advocate to resolve and manage escalations to ensure client partnership endures.. Collaborate with the Central PMO function to assign team members to projects while balancing client/project needs, utilization, and individual needs. Conduct formal career conversations and reviews with direct reports and provide mentorship, wellness check-ins and conflict resolutions. Involvement in refining processes, procedures and strategic initiatives across the delivery organization. Ensuring adherence of Plative process and procedures across delivery team utilization, forecasts and time-entry. Providing weekly updates on project and team members to the director of delivery. Basic Qualifications:. Bachelor's Degree in Accounting, Computer Science, IT or MBA. 8+ years of working as a NetSuite consultant and experience with NetSuite implementations. 2+ years of project management experience within consulting environment. 2+ years experience directly managing a team. Strong understanding of primary business processes including Marketing (Campaigns and Promotions), CRM (Leads, Opportunities, Quotes), Procure to Pay, Design to Build (Manufacturing), Order to Cash, Project Accounting, Return to Credit, Customer Support, Core Financial and CPM. Desired Qualifications:. In-depth technical backend knowledge of the NetSuite platform. Accounting functional background (CPA or Operational). ERP Consultant Certification in NetSuite. ARM Certification. Plative is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.. Show more Show less

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration, As an SAP ABAP developer the candidate will be responsible to design and develop the solution and support the solution in production, Position Overview The candidate primary responsibility is to develop the code as per the design provided by functional and assist in analysis, The candidate should understand the Functional document and develop independently, The candidate should also communicate with functionals and assist in designing solutions, Technology Business Management Developer, SAP ABAP Understand and develop solution provided in Functional document, Adhere to the timelines provided for project and work in agile environment, Collaborate with functional teams, ABAP developers, and other stakeholders to understand business requirements and ensure alignment with SAP solutions, Create and maintain detailed documentation for ABAP development, configurations, and technical solutions, Demonstrates ability to communicate to partner with multiple IT domains, Qualifications Experience, Skills & Knowledge Professional Skills 6+ relevant experience in ABAP Developer role At least two end to end implementation project, Experience in OOPS Concepts hands on Good experience in enhancement and interfaces (idocs/Proxies) Should have good attitude, Ability to lead a team and handle projects individually, Technical Skills Extensive experience in ABAP Development using ABAP Workbench including development involving ALE/IDOC, LSMW, BADIs, BDC, ALV SAP Forms and Adobe form, Experience in Design, build, working in SAP ECC systems with integration to other systems Experience in working across multi system / technology and integration scenarios with SAP systems Previous large transformation SAP program experience desired with prior experience with AFS (optional) Desired is in-depth development experience for SAP functional core module SD with good understanding of data on master data, sales order, purchase order, delivery, billing, pricing in OTC, PTP & RTR areas, Extensive experience in all SAP RICEFW object development and detail exposure of code governance using various SAP tools in managing the code performance and quality, Must have the ability to work in a global delivery model, Demonstrates ability to support multiple projects and tasks on an aggressive timeline, Good hands-on Experience on SAP S/4 HANA CDS Views, AMDP, Odata and BRF+ Good to have experience in Workflow, SAP BTP and RAP Retail or AFS or SAP S/4 Fashion domain experience is preferred,

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands, At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration, The candidate primary responsibility is to develop the code as per the design provided by functional and assist in analysis, The candidate should understand the Functional document and develop independently, The candidate should also communicate with functionals and assist in designing solutions, Understand and develop solution provided in Functional document, Adhere to the timelines provided for project and work in agile environment, Collaborate with functional teams, ABAP developers, and other stakeholders to understand business requirements and ensure alignment with SAP solutions, Create and maintain detailed documentation for ABAP development, configurations, and technical solutions, Demonstrates ability to communicate to partner with multiple IT domains, Experience, Skills & Knowledge Minimum 6 to 8 years of hands-on SAP development and implementation work experience Minimum two SAP upgrades or one end to end implementation Extensive experience in ABAP Development using ABAP Workbench including development involving ALE/IDOC, LSMW, BADIs, BDC, ALV SAP Forms and FIORI Experience in Design, build, working in SAP ECC systems with integration to other systems Experience in working across multi system / technology and integration scenarios with SAP systems Previous large transformation SAP program experience desired with prior experience with Retail or AFS domain (optional) Desired is in-depth development experience for SAP functional core module SD with good understanding of data on master data, sales order, purchase order, delivery, billing, pricing in OTC and PTP areas, Extensive experience in all SAP RICEFW object development and detail exposure of code governance using various SAP tools in managing the code performance and quality Must have the ability to work in a global delivery model Demonstrates ability to communicate to partner with multiple IT domains Demonstrates ability to support multiple projects and tasks on an aggressive timeline

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good, Your impact Our People & Places Solutions business reinforces our drive to improve the lives of people everywhere and epitomizes the ?why? of what we do the tremendous positive impact and value our solutions bring to our communities and society From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology we are integrating a multitude of these solution elements to build the smart environments of tomorrow, Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow, and succeed today and into tomorrow, Your Impact At Jacobs, we push the limits of what is possible and help reinvent tomorrow Our work meaningfully improves the livability and connectivity of our local communities, with a focus on building and strengthening an equitable, diverse, and inclusive society We apply our expertise and knowledge into the future with optimism and focus We do not settle until we give our best and know that we are making a difference, Our Highways team in India is looking for a driven and curious Lead Transport Planner (Domestic Sector) for large-scale infrastructure projects By joining our team, you will have the chance to work on exciting and engaging multi-disciplinary projects and utilize your Highway design expertise to serve as a design lead on transportation related projects We will give you the opportunity to work with various disciplines to efficiently complete tasks on schedule, You will work with an experienced and innovative team of Engineers and Project Managers, as well as gain experience working with our clients / contractor partners to solve their most challenging problems We want you to be empowered to deliver the boldest solutions for everyday living By joining Jacobs, you will commit to supporting and engaging with these teams, as we work to build a company like no other, Responsibilities Proficient in reviewing and analyzing master plans, ensuring effective inter-disciplinary coordination to achieve cohesive project outcomes Demonstrated proficiency in traffic forecasting and analysis, utilizing advanced methodologies to predict and manage traffic patterns effectively, Skilled in conducting thorough reviews and analyses of toll systems and revenue models, identifying opportunities for optimization and efficiency, Responsible for conducting research and data analysis to identify transportation challenges and opportunities and developing transportation plans and policies Evaluating the impact of proposed transportation projects Designing transportation infrastructure, such as roads, railways, and bike lanes, Work collaboratively with engineers, urban planners, and policymakers to seamlessly integrate transportation solutions with land use planning, ensuring sustainable development Provide technical oversight by reviewing and checking the work of junior team members, fostering a culture of quality and continuous improvement, Ability to use Transportation modelling, Geographic Information Systems (GIS), and statistical analysis tools like Vissim, Visum, Aimsun, Cube, Synchro, SATURN, EMME Junctions9/Sidra/Linsig Contribute to all reviews for due diligence in regular team meetings, ECI (Early Contractor Involvement), Interdisciplinary design workshops at every stage of design Analyze complex data sets to identify patterns and develop innovative solutions to transportation challenges, continuously seeking ways to improve processes and outcomes, Maintain clear communication with counterparts in lead and client offices as necessary, coordinating effectively with multi-disciplinary teams to ensure successful project delivery, Mentor and guide staff, fostering professional growth and knowledge sharing within the team, We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work, Here's what you'll need Heres What You Will Need Bachelors / masters degree in Transportation engineering /planning or related 10 to 18 years of experience of which at least 6-8 years extensive and demonstrated experience in the domestic sector for large-scale Infrastructure/Highway schemes and preferably Global delivery models Chartered / Professional accreditation desirable, not mandatory Do not meet every single requirementStudies have shown that women and people from underrepresented backgrounds are less likely to apply for jobs unless they meet every qualification At Jacobs, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align with every requirement in the job description, we encourage you to apply anyway You may be the right candidate for this or other roles, At Jacobs, we are challenging today to reinvent tomorrow by solving the worlds most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery, and innovative manufacturing, turning abstract ideas into realities that transform the world for good With a talent force of over 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector worldwide, Visit jacobs, and connect with Jacobs on LinkedIn, Twitter, Facebook and Instagram

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good, Your impact Our People & Places Solutions business reinforces our drive to improve the lives of people everywhere and epitomizes the ?why? of what we do the tremendous positive impact and value our solutions bring to our communities and society From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology we are integrating a multitude of these solution elements to build the smart environments of tomorrow, Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow, and succeed today and into tomorrow, Your Impact At Jacobs, we push the limits of what is possible and help reinvent tomorrow Our work meaningfully improves the livability and connectivity of our local communities, with a focus on building and strengthening an equitable, diverse, and inclusive society We apply our expertise and knowledge into the future with optimism and focus We do not settle until we give our best and know that we are making a difference, Our Highways team in India is looking for a driven and curious Lead Transport Planner (Domestic Sector) for large-scale infrastructure projects By joining our team, you will have the chance to work on exciting and engaging multi-disciplinary projects and utilize your Highway design expertise to serve as a design lead on transportation related projects We will give you the opportunity to work with various disciplines to efficiently complete tasks on schedule, You will work with an experienced and innovative team of Engineers and Project Managers, as well as gain experience working with our clients / contractor partners to solve their most challenging problems We want you to be empowered to deliver the boldest solutions for everyday living By joining Jacobs, you will commit to supporting and engaging with these teams, as we work to build a company like no other, Responsibilities Proficient in reviewing and analyzing master plans, ensuring effective inter-disciplinary coordination to achieve cohesive project outcomes Demonstrated proficiency in traffic forecasting and analysis, utilizing advanced methodologies to predict and manage traffic patterns effectively, Skilled in conducting thorough reviews and analyses of toll systems and revenue models, identifying opportunities for optimization and efficiency, Responsible for conducting research and data analysis to identify transportation challenges and opportunities and developing transportation plans and policies Evaluating the impact of proposed transportation projects Designing transportation infrastructure, such as roads, railways, and bike lanes, Work collaboratively with engineers, urban planners, and policymakers to seamlessly integrate transportation solutions with land use planning, ensuring sustainable development Provide technical oversight by reviewing and checking the work of junior team members, fostering a culture of quality and continuous improvement, Ability to use Transportation modelling, Geographic Information Systems (GIS), and statistical analysis tools like Vissim, Visum, Aimsun, Cube, Synchro, SATURN, EMME Junctions9/Sidra/Linsig Contribute to all reviews for due diligence in regular team meetings, ECI (Early Contractor Involvement), Interdisciplinary design workshops at every stage of design Analyze complex data sets to identify patterns and develop innovative solutions to transportation challenges, continuously seeking ways to improve processes and outcomes, Maintain clear communication with counterparts in lead and client offices as necessary, coordinating effectively with multi-disciplinary teams to ensure successful project delivery, Mentor and guide staff, fostering professional growth and knowledge sharing within the team, We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work, Here's what you'll need Heres What You Will Need Bachelors / masters degree in Transportation engineering /planning or related 10 to 18 years of experience of which at least 6-8 years extensive and demonstrated experience in the domestic sector for large-scale Infrastructure/Highway schemes and preferably Global delivery models Chartered / Professional accreditation desirable, not mandatory Do not meet every single requirementStudies have shown that women and people from underrepresented backgrounds are less likely to apply for jobs unless they meet every qualification At Jacobs, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align with every requirement in the job description, we encourage you to apply anyway You may be the right candidate for this or other roles, At Jacobs, we are challenging today to reinvent tomorrow by solving the worlds most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery, and innovative manufacturing, turning abstract ideas into realities that transform the world for good With a talent force of over 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector worldwide, Visit jacobs, and connect with Jacobs on LinkedIn, Twitter, Facebook and Instagram

The Engagement Manager (EM) is accountable for the program's success, which involves shaping the delivery model, guiding technology and process investments, and serving as the primary escalation point for all program-related issues. The EM will drive operational review meetings with client stakeholders to ensure alignment with strategic objectives. Desired Skills and experience Proven experience in engagement or program management, preferably within a global delivery model. Strong leadership skills, strategic thinking, and decision-making capabilities. Excellent stakeholder management and communication skills, both verbal and written. Ability to thrive in a fast-paced, high-pressure environment. Experience in Fixed Income Markets is highly desirable. Strong analytical skills to assess program performance and identify areas for improvement. Proficiency in project management tools and software (e.g., MS Project, JIRA). Expertise in risk management and mitigation strategies. Solid understanding of financial principles and budgeting. Ability to foster a collaborative team environment and work effectively with cross-functional teams. Flexibility to adapt to changing client needs and industry trends. Key Responsibilities Evaluate and refine the delivery model, technology stack, and process investments to optimize program performance. Act as the highest point of escalation for unresolved program-level issues, ensuring timely resolution. Conduct regular operational review meetings with client leadership to discuss progress, challenges, and strategic alignment. Ensure the overall program aligns with the client's strategic objectives and delivers expected outcomes. Develop and implement program plans, including timelines, milestones, and resource allocation. Monitor program progress and performance, identifying and addressing any deviations from the plan. Collaborate with cross-functional teams to ensure seamless integration of program components. Provide regular updates and reports to senior management and stakeholders. Facilitate workshops and training sessions to enhance team capabilities and program effectiveness. Manage program budgets, ensuring cost-effective use of resources. Identify and mitigate risks to ensure program stability and success. Foster strong relationships with clients, understanding their needs and ensuring satisfaction. Drive continuous improvement initiatives to enhance program delivery and outcomes.

Skills Vendor Management Project Management SDLC Solution Architecture IT Service Management Global Delivery CRM PMP Outsourcing ITIL Service Delivery Six Sigma Process Improvement Quality Assurance Business Process Operations Management BPO Job Description Operations Management: Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership: Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization: Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance: Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration: Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis: Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making.

We are looking for an experienced Technical Delivery Manager who started their career as a software developer and has grown into a leadership role managing end-to-end technology project delivery. This role is ideal for someone with a strong technical foundation who can communicate effectively with both technical teams and business stakeholders, driving successful outcomes through structured execution and collaborative leadership. Key Responsibilities: Own and lead the delivery of multiple concurrent technology projects from initiation to completion. Collaborate with engineering, QA, product, and business teams to ensure alignment of scope, timelines, and deliverables. Leverage your hands-on development background to guide technical conversations, remove blockers, and ensure best practices. Create and manage detailed project plans, track progress, mitigate risks, and handle dependencies. Foster a high-performance culture by promoting Agile practices, continuous improvement, and accountability. Act as the primary point of contact for internal and external stakeholders, providing regular updates and status reports. Ensure that delivered solutions meet quality standards, business objectives, and customer expectations. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of experience in the IT industry, including hands-on development experience. Proven experience in leading technical project delivery and managing cross-functional teams. Solid understanding of software engineering principles, SDLC, and Agile methodologies. Strong problem-solving, decision-making, and organizational skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Project management certifications (e.g., PMP, CSM, PMI-ACP) are a plus. Experience in managing cloud-based, data, or AI/ML projects is advantageous. Familiarity with tools like JIRA, Confluence, Git, and CI/CD pipelines. Ability to balance technical depth with delivery oversight.

Responsibilities: * Manage practice operations & resources * Lead delivery teams globally * Ensure service excellence through effective management * Collaborate with stakeholders on strategy & planning Food allowance

Job Description This leadership position requires experience in project, product management in addition to full life cycle systems development and implementation. Lots of IT work experience is required. Candidates must have the ability to effectively manage customer expectations and communicate effectively with sales, development teams and corporate management. Excellent verbal and written communication of technical issues is critical. This positions responsibilities also include: Accountability for overall project management including scheduling, coordination of internal and customer resources, scope control, cost accounting, technical issue resolution, and developing a project work plan. Understand how to run a project from scratch , Discovery, current state assessment , target state definition , SOW preparation and mobilization of the team Oversee the proper analysis and documentation of the client’s specific business processes and their IT needs. Recommend best practice solutions based on past experience, research, and visionary thinking. Ensure high-quality on-time deliverables within budget. Implement and revise our Agile-based project methodologies as technologies and solutions evolve. Oversee the documentation of requirements analysis, design specifications, test plans, and executive briefings. Active participation in new business development including estimating project scope, costs, duration, and resource requirements in written proposals. Assist in recruiting, managing, and mentoring employees. Travel to customer sites as needed. Provide weekly written status reports and expense reports Building and Maintaining excellent customer relationships Successful on-boarding of completed projects ensuring a smooth service transition Develop, adopt and deliver best practice service levels across all teams Identify, agree and own a progressive Continuous Service Improvement (CSI) program with customer accounts and drive change Work with stakeholders and colleagues to effectively manage incidents and help develop effective IM processes, aiding improved service delivery Maintain an organized and professional environment where the onsite teams are managed to meet and exceed client standards of excellent and professionalism Understand and identify KPIs for successful engagement of company business at customer sites Promote and drive team collaboration and maintain team moral Ensure every team member completes a Skills Gap Analysis and has a Personal Training & Development Plan which is reviewed regularly Implement continuous performance management and appraisals for direct reports and ensure process is completed for all onsite staff Conduct regular 1-2-1 meetings with all direct reports Perform all functions of problem management, including trend analysis, root cause analysis, required change requests, etc. Have a proactive continuous service improvement mindset, and identify types of improvement opportunities by establishing feedback mechanisms within the service delivery team Manage customer escalations by receiving, responding to, and addressing escalation concerns, and be responsible to form and manage mitigation plans if necessary to address complex customer concerns Lead staff recruitment by writing job descriptions, reviewing CV s, shortlisting candidates, arranging/attending interviews and liaising with customer for final selection Commercial awareness of competition and promote innovation to customer Collection of customer statistical data including SLA performance, management information, team performance and other business metrics for monthly customer reporting Key Responsibilities: Program Management: Drive end-to-end execution of large-scale IT programs, ensuring timely delivery, quality, and alignment with business objectives. Project Management: Oversee multiple IT projects, defining scope, timelines, resource allocation, and risk management. People Management: Lead, mentor, and manage cross-functional teams, fostering a collaborative and high-performance culture. Product Management: Define and drive product vision, strategy, and roadmaps to align with business goals and market trends. Strategy Development: Contribute to business strategy by analyzing market trends, identifying opportunities, and aligning product and program goals with company objectives. Technical Leadership: Work closely with technical architects, engineers, and developers to understand and implement solutions effectively. Stakeholder Communication: Engage with internal and external stakeholders, including clients, vendors, and leadership teams, ensuring clear and transparent communication. Process Improvement: Identify and implement best practices to optimize program and project execution. Budget & Resource Management: Monitor and manage project budgets, ensuring cost-effectiveness and resource efficiency. Risk & Compliance: Anticipate, mitigate, and manage risks while ensuring compliance with industry standards and company policies. Qualifications & Experience: 15+ years of experience in Program Management, Project Management, People Management, Product Management, and Strategy Development in an IT services environment. Strong technical expertise with experience in cloud computing, software development, e-Commerce, and enterprise solutions. Proven track record of managing large-scale projects, cross-functional teams, and product strategy. Expertise in Agile and Scrum methodologies with relevant certifications (PMP, SAFe, CSM, etc.). Experience working with global teams and stakeholders in a fast-paced environment. Excellent problem-solving, analytical, and decision-making skills. Strong communication and leadership abilities to influence and drive change. Search for: Senior Project manager, Program manager, Technical manager , product manager – mobile app development , combination of Product and program management Companies like Sapient, Accenture, TCS, Experience In building mobile apps, Quick service restaurant business