GIG Solutions Manager (Product Manager)

Hdfc Bank

6 - 11 years

8 - 16 Lacs

mumbai mumbai suburban

Posted:6 hours ago| Platform:

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Skills Required

product strategy product roadmap agile methodology product innovation digital banking product life cycle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Define the digital requirements for the Gig vertical across the customers and partners
Spearhead the digital lifecycle for the customers in delivering the products
Build digital customer journeys for opening various products across savings account, current account, debit/credit cards, payment solutions, etc.
Work closely with stakeholders across various product units to develop new journeys or customize the existing journeys towards Gig segment
Identify vendor partners to co-create innovative products across financial and non-financial offerings relevant to this segment
Design and deploy digital customer service strategy across digital channels
Track industry trends and competition in Retail/SME banking space and undertake measures to ensure superior digital experience and delivery
Co-ordinate with operations and technology stakeholders to streamline the onboarding and servicing activities for the customers.
Collaborate with internal business stakeholders including Customer and partner acquisition teams, to solicit regular feedback, make necessary iterations, develop segment specific initiatives, and provide the necessary support required.

Key Skiils-

Understanding of Digital Technologies & future trends
Knowledge in Banking and Fintech services
Planning and Organizing Skills
Collaboration with cross-functional teams
Keen to learn new things

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