Genesys/Consultant Specialist

Some careers shine brighter than others.
If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
The ideal candidate for this role will have excellent Technical & Communication skills
Experience of at least 10 years only on Genesys & within Telecommunication having worked on Contact Center Technologies
Experience in Financial industry would be preferred
Extensive experience (+ 5 yrs) in Genesys/Aspect Operations & ITIL processes
Solution and implementation Experience (+3 yrs)
Should be able to work under pressure for ensuring 99. 99% uptime and SLA adherence for incidences and SNOW requests & also ensure projects undertaken are delivered within expected timelines.
Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact.
Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e. g. , Lean) and Bank tools (e. g. , JIRA) to do this
Certified on Genesys a plus
Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience