Genesys - Staff

1 - 6 years

7 - 8 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

maven ivr consulting javascript agile sms vxml unit testing sql ajax

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the design, development, and maintenance of IVR applications and multi-channel self-service solutions on the Genesys platform.
Implement and support complex IVR solutions for voice, chat, and other multimedia interfaces.
Develop voice and chat bot solutions, integrating with Conversational AI platforms like Kore.ai.
Write VXML and other scripting code for IVR scripts and integrate with backend services using web services (REST/SOAP).
Design and configure call routing, queues, and digital channels (e.g., email, SMS, chat) using Genesys Cloud CX Architect.
Collaborate with Technical Architects, Business Analysts, and cross-functional teams to ensure successful project execution and seamless customer journeys.
Troubleshoot and resolve technical issues by analysing logs and identifying root causes.
Perform unit testing, UAT support, and provide post-production issue resolution.
Contribute to CI/CD processes for deploying IVR and chatbot flows using tools like Git, Jenkins, and Maven.
Provide mentorship and code reviews for junior developers.
Document development processes and best practices for IVR design and deployment.

Required Skills & Experience

1+ years of hands-on experience in enterprise IVR development, with a focus on the Genesys platform, specifically Genesys Cloud CX, Genesys Composer, GRAT, and GVP.
Minimum 1-3 years of experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Genesys Cloud CX certified professional in one or more solution areas (e.g., Inbound, Outbound, Multi-channel, Integration).
Advanced proficiency in JavaScript, VXML, and related web technologies, including asynchronous programming, AJAX, and API integrations.
Thorough understanding of Genesys Architect Flows, Data Actions, OAuth, and Integrations objects.
Experience with Genesys Agent Assist.
Knowledge of speech recognition (ASR) and text-to-speech (TTS) technologies.
Experience with other programming languages like Java, Spring, RESTful microservices, and SQL is a plus.
Strong troubleshooting and analytical skills, particularly in distributed systems.

More Jobs at EY

Core Audit Manager- Bangalore

Chennai, Bengaluru

5 - 8 yrs

INR 20 - 32 Lacs

UK Payroll - Senior

Bengaluru

4 - 8 yrs

INR 3 - 8 Lacs

UK Payroll- Advanced Analyst

Bengaluru

2 - 4 yrs

INR 1 - 5 Lacs

Associate - SaT - TMT - SaT - TCF - Transaction Diligence - New Delhi

Delhi

Experience: Not specified

Salary: Not disclosed

Executive - Assurance - CHS - ASU - Audit - Audit Services - Ahmedabad

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.