5 - 9 years

0 - 23 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Genesys Developer

Position:

Genesys Developer

Experience:

Location:

Notice Period:

Interested can share their profiles to [HIDDEN TEXT]

Genesys Engage

Required Skills

  • 5+ years as a Genesys Developer
  • Genesys Engage: Email, IWD, Voice Routing, Enhancements
  • Genesys Cloud: IVR & NLU development/enhancements
  • Voice & E-Services routing (Cloud)
  • Basic AWS knowledge; Lambda familiarity is a plus
  • Experience handling ServiceNow incidents & enhancements

Responsibilities

  • Support Genesys Engage / Cloud incidents and service requests
  • Deliver enhancements for email, voice, IVR, and NLU
  • Participate in patching activities
  • Provide on-call support (IST)
  • Resolve recurring and critical issues
  • Collaborate with onshore SMEs for support coordination

Education

B.E / B.Tech / MCA / Any PG

If interested, please reply with your updated resume and:

  • Total Experience
  • Relevant Genesys Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Current Location

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