Posted:1 week ago|
Platform:
Work from Office
Full Time
immediate openings for Genesys cloud support engineer
Work Location- Hyderabad/Chennai
Work of mode- 5 days from office
Interview process- 1 internal followed by Client round
Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Exte
New project for CRM support under customer. Your responsibilities will include troubleshooting Genesys Cloud CX platform issues, CRM platform integrations, analytic applications, and collaborating with team members to uphold the platform's effectiveness in meeting business needs and continues business operations. You will engage in technical troubleshooting sessions alongside core team members, supporting teams and vendors, addressing complex voice quality issues, and actively working towards resolutions.
Vaakruthi
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