General Manager - Service Delivery & Management

You are a passionate and experienced professional in the field of cybersecurity looking to take on the role of a General Manager and Head of Security Operations Center (SOC) at Tata Communications. In this position, you will be responsible for leading and managing security operations across multiple SOCs, requiring strategic leadership, cybersecurity expertise, team management skills, and a focus on customer satisfaction and compliance. Your key responsibilities will include overseeing and managing multiple SOCs to ensure 24x7 operations, efficiency, and resilience. You will develop and execute security strategies to enhance SOC capabilities, define and implement standard operating procedures, and align SOC operations with business objectives and industry best practices. Additionally, you will build and lead high-performing SOC teams, establish training programs for analysts, and foster a culture of collaboration and continuous learning. As the primary point of contact for key customers, you will ensure high levels of satisfaction and engagement, manage customer escalations effectively, and conduct regular meetings and reporting to build trust and transparency. You will also be responsible for defining, monitoring, and ensuring adherence to SLAs, identifying opportunities for revenue growth, and leading proactive threat management and incident response efforts. To be successful in this role, you should have a Bachelor's or Master's degree, along with 15+ years of experience in Cloud and cybersecurity, including at least 5 years leading large teams in the CCSS domain. Certifications such as CISSP, CISM, CISA, CEH, or equivalent are preferred. You should also possess expertise in SIEM, SOAR, EDR, and other security monitoring tools, as well as strong leadership, communication, and problem-solving skills. This full-time position is based in Hyderabad and involves working at customer sites. If you are ready to drive operational excellence, ensure high customer satisfaction, and lead a team of security professionals to success, we invite you to apply for the role of General Manager and Head of Security Operations Center at Tata Communications.,