General Manager Public Policy and Government Relations

Role Overview

General Manager Public Policy and Government Relations

Key Responsibilities

1. PDP (Partner Delivery Personnel) Relations & Strike Resolution

Act swiftly to minimize the duration and impact of strikes involving delivery partners.

Escalate issues to relevant state administrative authorities and represent Co during negotiations or before quasi-judicial bodies.

Work in close coordination with the liaison team to achieve timely resolutions.

2. State-Level Advocacy Projects

Collaborate with business leaders to influence and shape policies that improve the ease of doing business for Co across various states.

Identify regulatory bottlenecks and drive efforts to cut bureaucratic red tape.

Maintain proactive engagement with state governments to unlock growth opportunities.

3. Operations & Standardization

Lead the standardization of documentation, processes, and communications pertaining to PDP relationships.

Implement operational consistency across India One markets initially, followed by gradual rollouts in India Next regions.

4. Team Development & Mentorship

Mentor and upskill the liaison team to engage effectively with senior state administrators and political leaders.

Ensure each India One market has a capable resource identified for high-level escalations and issue resolution.

5. Documentation & Knowledge Management

Maintain updated stakeholder maps in each major state (refreshed quarterly).

Create and manage official correspondence templates, whitepapers, and state-specific documentation outlining Co’s economic contributions.

6. Regulatory Support for New Business Initiatives

Facilitate regulatory approvals for emerging business lines such as Meat, Alcohol, and evolving versions of ecomm business

Partner with regional teams to ensure timely clearances and regulatory compliance.

Mandatory Requirements

Excellent Communication Skills:

Regulatory Expertise:

Stakeholder Management:

Documentation & Project Management:

Compliance Knowledge: