General Manager- Opeartions and Strategy

General Manager - Operations & Strategy

Location:

About Us

India's largest villa hospitality brand

Why Work With Us

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

General Manager at StayVista

About You

• Develop and implement company-wide guest experience strategies.
• Lead cross-functional teams in initiatives to enhance guest experience.
• Monitor and report on guest satisfaction metrics at a national level.
• Take ownership of guest satisfaction, staff performance, and operational excellence.
• Manage and mentor senior staff
• Develop operational SOPs and improvement initiatives
• Analyze guest feedback and implement corrective action
• Large scale operations, define process drive with large set of people
• Data insights and process improvements.
• KYC of guest to be maintained, guest feedback score, cancellation and grievances management
• 7+ years of experience in a similar role.
• Master's Degree in Hospitality, Business Administration, or a related field
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Should be a team-player.

Key Metrics: What you will drive and achieve

• KYC for guest registration
• Vista Feedback Score
• OTA feedback Score
• Upsell

Our Core Values:

• Curious

  : Here, your curiosity fuels innovation.

• User-Centric

  : You'll anticipate the needs of all our stakeholders and exceed expectations.

• Resourceful

  : You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

• Aspire

  : Keep learning, keep growingbecause we're all about continuous improvement.

• Trust

  : Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

• Enjoy

  : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies How We Work Together

• Business Acumen:

  You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

• Change Management:

  You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

• Leadership:

  You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

• Customer Centricity:

  You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

• Teamwork:

  You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

• Result Orientation:

  You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

• Planning and Organizing:

  You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

• Communication:

  You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.