Job
Description
As a General Manager (GM) of the AI Vertical at our client, you will have the opportunity to lead one of the AI business verticals from end-to-end. Your role will involve overseeing a team of AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers to acquire, onboard, and scale mission-critical voice AI campaigns for some of India's largest consumer enterprises. This position requires a strategic mindset and the ability to drive execution across sales, operations, and customer success. **Responsibilities:** - Own the P&L for your AI vertical, focusing on growing revenue (new & existing) and improving gross and contribution margins. - Lead the entire customer lifecycle including sales, onboarding, stabilization, and upsell/cross-sell activities with your team. - Drive the deployment of Company's Voice AI Agents for global consumer enterprises, ensuring that AI agents play a critical role in customer engagement. - Engage closely with customers to understand their requirements, demonstrate solutions, address technical challenges, and customize agents to align with their business processes. - Serve as a trusted partner to VP and C-level executives, guiding their AI roadmap, aligning deployments with strategic objectives, and delivering measurable impact on revenue, efficiency, and customer experience. - Establish high-velocity feedback loops with Product and Engineering teams, leveraging real-world insights to shape the roadmap, resolve issues, and drive adoption at scale. - Demonstrate a passion for innovation by delving into complex problems, developing sophisticated AI-driven solutions, and scaling them to facilitate millions of consumer interactions monthly. **Requirements:** - 6+ years of relevant experience in AI Implementation, Product Management, P&L Ownership (Sales, Operations, Customer Success), Strategy Consulting, preferably in AI-native companies or related domains. - Strong technical acumen with the capability to comprehend and influence the design of large AI agent deployments. - Excellent communication and relationship-building skills, with a comfort level in engaging with executive stakeholders. - Ability to thrive in dynamic and ambiguous environments, contributing to shaping solutions as much as delivering them. If you are excited about being at the forefront of AI innovation and leading in the market, this role offers an ideal platform for you to make a significant impact. As a General Manager (GM) of the AI Vertical at our client, you will have the opportunity to lead one of the AI business verticals from end-to-end. Your role will involve overseeing a team of AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers to acquire, onboard, and scale mission-critical voice AI campaigns for some of India's largest consumer enterprises. This position requires a strategic mindset and the ability to drive execution across sales, operations, and customer success. **Responsibilities:** - Own the P&L for your AI vertical, focusing on growing revenue (new & existing) and improving gross and contribution margins. - Lead the entire customer lifecycle including sales, onboarding, stabilization, and upsell/cross-sell activities with your team. - Drive the deployment of Company's Voice AI Agents for global consumer enterprises, ensuring that AI agents play a critical role in customer engagement. - Engage closely with customers to understand their requirements, demonstrate solutions, address technical challenges, and customize agents to align with their business processes. - Serve as a trusted partner to VP and C-level executives, guiding their AI roadmap, aligning deployments with strategic objectives, and delivering measurable impact on revenue, efficiency, and customer experience. - Establish high-velocity feedback loops with Product and Engineering teams, leveraging real-world insights to shape the roadmap, resolve issues, and drive adoption at scale. - Demonstrate a passion for innovation by delving into complex problems, developing sophisticated AI-driven solutions, and scaling them to facilitate millions of consumer interactions monthly. **Requirements:** - 6+ years of relevant experience in AI Implementation, Product Management, P&L Ownership (Sales, Operations, Customer Success), Strategy Consulting, preferably in AI-native companies or related domains. - Strong technical acumen with the capability to comprehend and influence the design of large AI agent deployments. - Excellent communication and relationship-building skills, with a comfort level in engaging with executive stakeholders. - Ability to thrive in dynamic and ambiguous environments, contributing to shaping solutions as much as delivering them. If you are excited about being at the forefront of AI innovation and leading in the market, this role offers an ideal platform for you to make a significant impact.
